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Community Lead

2 months ago

Golden, United States CONFLUENCE COMMUNITIES LLC Full time
Job DescriptionJob DescriptionDescription:

SUMMARY

Under the direction of the Cowork Operations Manager, perform work relating to the membership sales, administration of the annual budget, annual business plan, and member experience of Craft. These tasks include programs relating to marketing and sales, budget updates, and the development of policies and procedures to achieve maximum profitability. Community Leads are integral to the member experience, sales performance, and operational excellence of Craft.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

I. At the discretion of the Community Manager

  • Tour prospective new members
  • Support the research of prospective members in the tour pipeline and support follow-up and closing requirements
  • Connect with local organizations and attend networking events to promote Craft’s community and identify prospective new members
  • Develop relationships with members and proactively gather information on their needs to help them achieve their goals
  • Identify and execute opportunities to connect members with each other
  • Support the planning and supervision of educational, professional, and personal development events based on members’ needs and requests
  • Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security
  • Recommend best practices to your Community Manager for the benefit of Craft related to the member experience, sales, hospitality, operations, events, and training
  • Prepare expense reports and budgets for Community Manager review
  • Organize the move-in and move-out schedules to minimize member issues
  • Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
  • Train other team members
  • Conduct walkthroughs and prepare reports
  • Enforce a level of uncompromising cleanliness – ensure cleaning and stocking responsibilities are executed daily to the highest standard
  • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
  • Manage food and beverage offerings to ensure the quality and presentation are aligned with Confluence standards
  • Oversee the daily ordering and receipt of product from vendors

II. In the absence of the Community Manager, directly manages the property, including

  • Approving and logging bills.
  • Monitoring Maintenance Program.

III. Implements monthly member relations program.

IV. Performs other tasks such as competitive shopping as directed.

Requirements:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate