Ski Butlers Team Lead

2 weeks ago


Golden, United States Ski Butlers Full time
About the Role

Ski Butlers is seeking a highly skilled and motivated Team Lead to join our team in Winter Park, CO. As a Team Lead, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.

No two days are the same as a Team Lead. You will be adapting to the environment, managing expectations, and leading by example. If you are a natural leader with excellent communication skills, we want to hear from you.

Perks and Benefits
  • Free Alterra Mountain Company Employee ski pass: Unlimited access to all AMC owned resorts
  • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday (barring blackout dates at Deer Valley)
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities
  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift
  • Plan delivery routes, support calls and pickups for the current and upcoming shift
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily (uniforms, vans, equipment, shop cleanliness, etc.)
  • Setting up the next shift for success
Secondary Responsibilities
  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds

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