Customer Service and Administrative Manager

2 months ago

Albany, United States Nova Analytic Labs Full time
Job DescriptionJob DescriptionThe statements below reflect the general responsibilities and requirements for the position, but may not describe all the work requirements inherent in the job. It is the responsibility of the employee to comply with Good Laboratory Practices, ISO/IEC 17025 and other state mandated certifications.

Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team. Our first laboratory location was in Portland, ME and we are now expanding to Albany NY in a joint Venture with CTND. The person that fills this role will join CTND as one of the first team members. Everyday will be an opportunity to design innovative and create efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova/CTND.

This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks. The other focus will initially be on supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed.

This position will also be required to be available to be on the road at least 1 day per week to function as a sample courier. The duties involve using the company vehicle to travel to client sites and pickup samples for testing.

Duties and Responsibilities
  • Highly proficient with software and technology solutions. Advanced computer user skills required.
  • Responsible for providing day-to-day supervision over administrative tasks
  • Responsible for receipt and transfer of samples
  • Function as an occasional sample courier using company provided vehicle
  • Responsible for maintaining sample logs and chain of custody
  • Responsible for accurate data entry when necessary
  • Responsible for understanding and following all necessary SOPs
  • May be required to provide support and training to clients on-site
  • Ensures resolution of ordering errors before samples are returned to clients
  • Assists administrative team with sales and marketing projects
  • Provides orientation and performance feedback on appropriate staff
  • Reviews policies and procedures to meet specific guidelines
  • Ensures prompt resolution of clerical errors
  • Maintains documentation and resolution of problem samples
  • Responsible for data entry and review, both in oversight and production
  • Responsible for documentation and resolution of customer complaints
  • Works as a liaison between laboratory, client base and lab management
  • Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
  • Field calls, emails from clients
  • On-board clients as necessary
  • Aid in procurement of new clients
  • Organize promotional materials, marketing outreach
  • Monitor communication platforms


Requirements
  • Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus.
  • Bachelor's degree with management experience preferred
  • 2 years college course work or high school diploma
  • 1-3 years of administrative experience, supervisory role preferred
  • Preferred experience in the cannabis testing, food testing or environmental testing field


BenefitsMedical
Dental
Vision
PTO
Company Shares

  • Administrative Officer

    2 weeks ago

    Albany, United States Agricultural Research Service Full time

    Summary This position is in the Agricultural Research Service (ARS), Field Organization, Pacific West Area (PWA), Location Support Staff located in Albany, CA. In this position, you will provide leadership in the management of business functions in support of research programs. Such functions include management advisory services, budget, human resources,...

  • Customer Service/Administrative for After Sales Department

    2 months ago

    Albany, United States Larioja Full time

    * Customer Service/Administrative for After Sales Department **Customer Service/Administrative for After Sales Department Barcelona** * Ref: 2781054 * Barcelona * Hace 13 horas Nueva! * 0 inscritos Jornada Completa - Contrato Indefinido - Retribucin sin especificar - Al menos 2 aos de experiencia Empresa **Page Personnel** Importante empresa sector...

  • Customer Service Representative

    2 months ago

    Albany, United States SafeAire Heating and Cooling Company, Inc. Full time

    Job DescriptionJob DescriptionWho we areYou’re the best and you want to join a team that appreciates you, where you can create your own opportunities.We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Albany,Ga. You’ve probably seen our trucks and our ads. What you don’t know is...

  • Customer Service Advocate

    1 month ago

    New Albany, United States Graphic Packaging International Full time

    Title: Customer Service Advocate Location: New Albany, IN, US, 47150 Category: Customer Service and Sales Support Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your childs cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of...

  • Customer Service Specialist

    2 months ago

    Albany, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...

  • Representative, Customer Service

    4 weeks ago

    Albany, United States Avient Full time

    ABOUT AVIENT: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: Dyneema, the world's strongest fiber, enables unmatched levels of performance and protection for end-use applications, including ballistic personal...

  • Customer Service Representative

    2 months ago

    Albany, United States Ocwcog Full time

    Job Location : Albany Experience in Years and Months : 2 .0 Months - 25 .0 Months Title: Customer Service Representative * **Customer Service Representative Responsibilities** * Operates multi-line telephone system to assess incoming client requests for transportation services. * Checks client eligibility and enters data using computer terminal with...

  • Customer Service Specialist II

    2 months ago

    Albany, United States General Dynamics Information Technology Full time

    We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.GDIT is your place. You make it your own by embracing autonomy, seizing...

  • Administrative Assistant

    6 days ago

    Albany, United States NYS Department of Civil Service Full time

    Employee Benefits has the lead role for administering the New York State Health Insurance Program (NYSHIP), one of the largest public employer health insurance programs in the nation covering more than 1.2 million lives.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.This position will...

  • Service Manager Wholesale Sealer

    3 months ago

    Albany, United States SealMaster WNY and CNY Full time

    Job DescriptionJob DescriptionJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. The ideal candidate is friendly, not afraid to get...

  • Customer Service Specialist II

    3 weeks ago

    Albany, United States General Dynamics Information Technology Full time

    Req ID: RQ180158 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Customer Service Skills: Call Support,Communication,Customer Service,Oral Communications,Time Management Experience: 2 years of related experience Job Description: We are GDIT. The people supporting and securing some of the...

  • Customer Service Specialist II

    2 months ago

    Albany, United States General Dynamics Information Technology Full time

    We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing...

  • Systems Analyst

    2 weeks ago

    Albany, United States Community Bank NA Full time

    OverviewAt Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Administrative Specialist

    4 weeks ago

    Albany, United States CAPITAL CFO+ LLC Full time

    Job DescriptionJob DescriptionCapital CFO+,  a woman-owned business providing outsourced business management services, seeks an enthusiastic and motivated administrative specialist to join our team. The Administrative Specialist works with a roster of clients performing office/clerical and administrative functions. The position is home office based, with...

  • Customer Service with German and English

    2 months ago

    Albany, United States Trabajos Full time

    **18/11/2021** **Clasificada en** **Aptitudes** **1 vacante** **Descripcin de la oferta** Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables. Descripcin de la oferta ...

  • Customer Service with German and English

    3 weeks ago

    Albany, United States Larioja Full time

    * Customer Service with German and English - Multinational **Customer Service with German and English - Multinational Barcelona** * Ref: 2772483 * Barcelona * Hace 5 horas Nueva! * 0 inscritos Jornada Completa - Contrato Fijo discontinuo - Retribucin sin especificar - Al menos 2 aos de experiencia Empresa **Page Personnel** Important multinational...

  • Customer Success Manager

    3 weeks ago

    Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and...

  • Customer Success Manager

    2 months ago

    Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and...

  • Administrative Specialist

    1 month ago

    Albany, United States CAPITAL CFO+ LLC Full time

    Job DescriptionJob DescriptionBenefits:Flexible schedulePaid time offWellness resources Capital CFO+, a woman-owned business providing outsourced business management services, seeks an enthusiastic and motivated administrative specialist to join our team. The Administrative Specialist works with a roster of clients performing office/clerical and...

  • Customer Service

    2 months ago

    Albany, United States Advance Auto Parts Full time

    Location: Location: Customer Service in Albany, OR at Advance Auto Parts **Location:** 2110 Santiam Hwy SE **At Advance Auto Parts we have a passion for YES**. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work. When you...