Customer Service Advocate

4 months ago


New Albany, United States Graphic Packaging International Full time

Title: Customer Service Advocate Location: New Albany, IN, US, 47150

Category: Customer Service and Sales Support

Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your childs cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight Were one of the largest manufacturers of paperboard and paper-based packaging for some of the worlds most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industrys best to reward the talented people who make our company successful.

.

Inspired Packaging. A World of Difference.

**Position Purpose**

* Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment

**Job Functions**

* Knowledge and demonstrated use of Microsoft office--Excel, Word, Power Point, and Outlook

* Understanding and involvement in metrics and Daily Lean Management

* Ability to solve conflict and find resolutions. Examples: Researching Scheduling, AR, Board issues within ERP system to find possible resolutions.

* Demonstrated positive behaviors in the following competencies: Customer focus, Composure, Action oriented, team oriented, Effective communication skills, Responsiveness (Internal and External customers) and learning agility.

* Full adherence to office work expectations.

* Demonstrated team/project leadership on short term projects.

* Progressively more involved with decision making in order fulfillment processes while operating under less supervision.

* Higher degree of performance in base competencies adding Problem solving

* Positive and progressive order fulfillment experience

* Solid understanding of customer account management

* General understanding and experience with ERP business applications.

* Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow

* High degree of organization and attention to detail

* Successful time management and prioritization skills

**Required Skills**

**Background/Experience**

* 2-3 years experience in an administrative support role.

* High school diploma or GED

**Skills**

* Understanding of board substrates, lead times and board ordering processes.

* Basic knowledge of printing, cutting, and finishing operations. Knowing purpose of each process step.

* Demonstrated ability to successfully understand, manage and the interactions of all customers requirements--I&D requests, Graphic Requests, Pricing Requests, Production orders, Release Management, Forecasting models, Inventory report, or other customer related reporting, etc.

* Display ability to meet customer needs in timely manner and managing competing priorities.

* Minimal Supervisory or Peer Guidance needed within the listed above requirements. General and more support needed for advanced issue resolution.

**Essential Job** **Functions**

* Must be able to lift up to 20 lbs

* Must be able to push/pull up to 10 lbs

* Must be able to work at least 8 hours a day with frequent overtime.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, national origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law. M/F/D/V .

**Job Segment:** Administrative Assistant, ERP, Fulfillment, Customer Service, Administrative, Technology, Operations



  • Albany, Georgia, United States Remote Customer Service Full time

    Customer Service Representative About the Role As a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner. Key Responsibilities • Answer inbound calls and emails,...


  • Albany, Georgia, United States Remote Customer Service Full time

    Customer Service RepresentativeAbout the RoleAs a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.Key ResponsibilitiesAnswer inbound calls and emails, providing accurate...


  • Albany, Georgia, United States Remote Customer Service Full time

    Customer Service RepresentativeAbout the RoleAs a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.Key ResponsibilitiesCustomer Support Answer inbound calls and emails,...


  • Albany, New York, United States Carvana Full time

    We're looking for talented individuals to join our team as Customer Service Delivery Advocates!As a Customer Service Delivery Advocate at Carvana, you will be responsible for delivering vehicles to customers' doors with our custom car haulers. You will also be responsible for loading and unloading vehicles, inspecting the car-hauler, and completing customer...


  • Albany, New York, United States Carvana Full time

    Deliver Exceptional Customer ExperiencesAs a Customer Service Delivery Advocate at Carvana, you will play a critical role in ensuring our customers receive their purchased vehicles in a timely and satisfactory manner.Key Responsibilities:Coordinate and facilitate the delivery of vehicles to customers, ensuring a seamless and enjoyable experience.Interact...


  • Albany, New York, United States Carvana Full time

    Job SummaryAs a Customer Service Delivery Advocate at Carvana, you will be responsible for facilitating and coordinating the delivery of purchased vehicles to customers. This role requires frequent interaction with customers in person, by phone, email, and text to ensure a seamless delivery experience.Key ResponsibilitiesCoordinate with customers to schedule...


  • New York, New York, United States Customer Service Open House Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...


  • New Berlin, United States Dynatect Full time

    Customer Service Advocate's PRIMARY RESPONSIBILITIES:Work in a safe and courteous manner. Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvements efforts. Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department's key performance indicators. Work...


  • New Orleans, United States Essilor Full time

    The primary focus of this position is to successfully complete customer requests within the lab on behalf of Customer Service. Duties in this position are typically repetitive, requiring analysis and use of individual judgment. Specific duties for th Customer Service, Advocate, Service, Salesforce, Internal, Manufacturing, Retail, Customer

  • Customer Advocate

    2 weeks ago


    New York, New York, United States CodeForce Full time

    {"title": "Customer Advocate", "description": "Job Title: Customer AdvocateCodeForce is seeking a highly skilled Customer Advocate to join our team. As a Customer Advocate, you will serve as the liaison between our customers and internal departments, facilitating the processing of applications for gas service in a timely and efficient manner.Key...

  • Customer Advocate

    2 weeks ago


    New York, New York, United States CodeForce Full time

    Customer Advocate Role at CodeForce 360At CodeForce 360, we are seeking a skilled Customer Advocate to join our team. As a Customer Advocate, you will serve as the liaison between our customers and internal departments, ensuring timely and efficient processing of applications for gas service. Your primary responsibility will be to educate customers on the...

  • Customer Advocate

    2 weeks ago


    New York, New York, United States CodeForce Full time

    Job Title: Customer AdvocateAbout CodeForce 360 CodeForce 360 is a company that has built a reputation for success since its inception. We are looking for a Customer Advocate to join our team and help us continue to deliver exceptional service to our customers.Position Overview As a Customer Advocate, you will serve as the liaison between our customers and...


  • New Berlin, United States Dynatect Full time

    To accomplish this, it will require the Customer Service Advocate to:Support budgetary goals for Dynatect's external representative network, as assigned. Assist in resolving all product and service problem concerns between the customer and Dynatect's internal resources. Provide return authorization numbers, as needed. Perform all order support functions...

  • Customer Advocate

    3 weeks ago


    New Britain, Connecticut, United States ImageFIRST Healthcare Laundry Specialists Full time

    Job Title: Customer AdvocateImageFIRST Healthcare Laundry Specialists is seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and...

  • Youth Advocate

    2 weeks ago


    New Paltz, New York, United States Youth Advocate Programs Full time

    Job Title: Youth AdvocateJoin Youth Advocate Programs, Inc. as a Youth Advocate and make a positive impact on the lives of youth and families in Ulster County.About the Role:We are seeking a dependable and committed individual to serve as a positive role model for youth in the community, school, and home settings. As a Youth Advocate, you will initiate,...

  • Advocate

    5 months ago


    New York, United States Youth Advocate Programs Full time

    Status: Part-Time Hourly FLSA Classification: Non-Exempt Summary of Position: Hourly, Part-Time positions serving youth and families in New York City are available.  Applicant must be dependable, committed, and able to serve as a positive role model for youth in the community, school, and home settings Primary Responsibilities of the Advocate are...

  • Youth Advocate

    2 weeks ago


    New Paltz, New York, United States Youth Advocate Programs Full time

    Job Title: Youth AdvocateJoin our team as a Youth Advocate and make a positive impact in the lives of youth and families in Ulster County.Job Summary:We are seeking a reliable and committed individual to serve as a positive role model for youth in the community, school, and home settings. The successful candidate will be responsible for initiating,...

  • Youth Advocate

    1 month ago


    New York, New York, United States Youth Advocate Programs Full time

    Job Summary:We are seeking a dedicated and compassionate Advocate to join our team at Youth Advocate Programs, Inc. in New York City.Job Description:The Advocate will provide direct advocacy services to assigned participants and their families, utilizing a strength-based approach and the wrap-around model. This role requires a dependable and committed...


  • New Albany, Indiana, United States Graphic Packaging International Full time

    Job Title: Customer Service AdvocateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advocate. In this role, you will be responsible for providing exceptional customer service and support to internal and external customers.Key Responsibilities:Provide accurate and timely communications to customers on...

  • Youth Advocate

    1 week ago


    New York, New York, United States Youth Advocate Programs Full time

    Job Summary:As a Youth Advocate with Youth Advocate Programs, Inc., you will play a vital role in serving youth and families throughout Manhattan. This part-time, hourly position requires a dependable and committed individual who can serve as a positive role model for youth in various settings.Key Responsibilities:* Initiate, organize, plan, develop, and...