Service Manager Wholesale Sealer

2 weeks ago

Albany, United States SealMaster WNY and CNY Full time
Job DescriptionJob DescriptionJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. The ideal candidate is friendly, not afraid to get dirty, computer savvy, and good at communication. 

As a customer service manager, you will have the unique ability to work with customers, service them, and cash them out. We sell pavement sealer and all the tools and equipment to go with it. This is an industrial setting where you may get dirty from time to time while assisting the customer with the hose to pump the sealer.

You will have the interesting opportunity to resolve problems with customers and help them find solutions to do their job better. You can implement your friendly nature, your problem-solving ability and your desire to produce results as a customer service manager. As you manage the store, you will be asked to come up with innovative, unique problem-solving solutions and procedures to ensure that the needs of both the company and the customers are being met.

Responsibilities 
  • Maintain store inventory and equipment
  • Keep a clean and welcoming storefront and service area
  • Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business.
  • Update all customer service information on a regular basis to keep departments ready for review at all times.
  • Determine system improvements, identify customer service trends and always be willing to implement change to improve the environment as well as the product the customer is getting.
  • Provide technical advice, help desk resources, solutions and new techniques on a consistent basis, even while dealing with technological problems and breakdowns.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
 Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Ability to work with industrial equipment
  • Forklift experience is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities

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