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Customer Service Representative

1 month ago

Brook Park, Ohio, United States Park Place Parking & Fast Park and Relax Full time
Customer Service Representative

Park Place Parking & Fast Park and Relax is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a welcoming environment, and facilitating a smooth parking experience.

Key Responsibilities:

  • Answer customer inquiries and provide information on procedures and policies
  • Create a welcoming experience by authentically greeting customers
  • Direct guests to parking spaces and accurately complete transactions
  • Dispatch shuttles and ensure space usage is maximized
  • Receive and prioritize incoming telephone calls
  • Compile and maintain reports and records
  • Maintain an exceptional level of customer service and responsiveness
  • Maintain clean and orderly checkout areas and complete other general cleaning duties

Requirements:

  • High School education, training, or an equivalent combination of education and experience required
  • Previous dispatch, cashier, and/or customer service experience preferred
  • Successful background and drug screening results required
  • Must be flexible and able to work weekends and holidays

Benefits:

  • 401(k) & Company Match
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance