Collections/AR Specialist

1 week ago


Houston, United States CRDN of the Ark-La-Tex Full time $40,000 - $50,000
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster.
Our Collection Specialist will manage and collect outstanding debts from insurance providers, contractors, and insureds.

Shift and Schedule
Monday to Friday
8:00AM till 5:00PM

Job Requirements
  • Must be 18 years of age or older
  • Must have drivers license and be insurable
  • Must be able to lift up to 30lbs
  • Must be comfortable working in challenging environments following fire, water or wind damage
  • Must enjoy working with others
  • Must be fluent in Microsoft Office
Qualifications:


Strong organizational skills and ability to prioritize tasks effectively
Knowledge of the insurance industry and/or restoration a plus
Excellent time management skills to ensure efficiency
Ability to understand technical aspects of products for effective sales presentations
Ability to work independently without supervision
Enthusiastic
Self-motivating
Empathetic
Strong customer service/people skills
Detail oriented
Ability to follow directions
Excellent communication skills both verbal and written
Team focus and drive to succeed

Responsibilities:


Monitor companies Accounts Receivable and identify overdue accounts.
Work closely with Insurance Adjusters to aid in the collection process.
Follow up with adjusters regularly about overdue payments.
Understand our restoration process to use critical thinking to problem solve.
Create and send professional collection letters when needed.
Collaborate with production to understand job status.
Provide weekly reports as requested and communicate to identify problems and issues that affect the collection process.
Record communication in appropriate platform.
Record and post payments in a timely manner.
Monitor uncollected balances approaching the 275 day royalty requirements and escalate to supervisor.
Document all collection efforts via -
Emails
Internal Notes
Xact Analysis
Maintain calendar for storage/delivery.
Assist with resolving customer issues and billing team as needed.

Benefits:
  • Matching 401k
  • Dental
  • Vision
  • Life insurance
  • Health Insurance
  • Paid Time Off



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