Field Service Coordinator

3 weeks ago


Valparaiso, United States Talent Strategy Full time
Job DescriptionJob Description

Position: Field Service Coordinator

Pay: $19-$27/hour

Shift: 1st (Full-time)

Location: Valparaiso, IN


Experience working with, dispatching, and coordinating field service technicians is required


Responsibilities:

  • Receive and process service requests from clients, sales, and management via phone, email, or online portal.
  • Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
  • Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices, Schedule service jobs and projects and assign technicians based on availability and expertise.
  • Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
  • Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
  • Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
  • Track and document service requests, including client information, service details, and resolution outcomes.
  • Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.


Qualifications:

  • A bachelor's degree in business administration, customer service, or a related field is preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Flexibility to adapt to changing priorities and handle unexpected challenges.
  • Knowledge of service management principles and best practices preferred.


Benefits:

  • Vision
  • Medical
  • Dental
  • Retirement

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