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Legal Intake Specialist
3 months ago
Our law office is growing fast and we’re searching for a full-time legal intake specialist to help us succeed You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on client’s lives excites you, start your application today
Compensation:$15 - $18 hourly
Responsibilities:- Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
- Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
- Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
- Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
- Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
- Evaluate prospective client inquiries and phone calls, analyze their case fit, and make sure they feel seen and heard
- Conduct consultation appointments for potential clients that meet our criteria
- Supervise "maybe" clients and conduct multiple checkups with the potential client before closing their account
- Supervise retainers sent to "yes" clients, as well as original information and document procurement needed during onboarding
- Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
- Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
- Strong ability to communicate eloquently and empathetically a must
- Strong computer and data entry skills
- Previous legal experience a plus
- Previous experience with CRM and case management software desired
- Previous customer service or sales experience preferred
- Fluent in English and Spanish
The Debt Defenders by Ciment Law Firm, PLLC is a leading debt resolution, debt relief, and consumer protection law firm specializing in helping consumers facing debt-related legal challenges. We are dedicated to providing top-notch legal services while upholding our core values of Synergy, Humanity, Integrity, and Perseverance (S.H.I.P). Our mission is to help clients resolve their debts, protect their rights, and rebuild their credit.
