Student: IT Service Desk Assistant

1 week ago

Logan, United States Space Dynamics Laboratory Part time
Job DescriptionJob Description

Job ID: 22463

The Space Dynamics Laboratory (SDL) is seeking a part-time, customer service oriented, IT Service Desk Assistant to setup, install, configure, upgrade, and troubleshoot hardware and software on computers running mostly Windows systems (some Linux).  Preference will be given to applicants with availability on Monday mornings.  This is an on-site position at our North Logan facility, and not remote.

Primary Responsibilities:

  • Provides friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
  • Manages user accounts, password changes, and track hardware assets
  • Images and sets up computer systems and workstations for users
  • Provides technical assistance troubleshooting hardware or software (operating systems and apps) to support full-time technicians
  • Documents all online, telephone, and in-person customer service requests and interactions in ticket management system

Required Qualifications:
  • Must be a US citizen, lawful permanent resident of the US, or other US person
  • Must have high school diploma, or GED, or similar
  • Must be a student pursuing a degree/certification in Computer Science, Business, or other computer related degree through Utah State University, Bridgerland Applied Technical College, or Western Governor’s University
  • Ability to work up to 20 hours/week during school year and up to 40 hours/week during school breaks (based on USU academic calendar like summer and winter)
  • Demonstrated excellent customer service focused skills in the following areas:
    • verbal communication and interpersonal skills
    • written communication and procedural documentation
  • Physical requirement: ability to bend down, walk distances, and lift equipment up to 50 lbs
  • Desire to continue learning new skills
  • Reliable, detail-oriented, and self-motivated with a strong work ethic
  • Ability to work independently and as part of a team
  • Experience in troubleshooting computer hardware and software issues

Preferred Qualifications:
  • Customer Service oriented work history and personality
  • CompTIA A+ certification
  • CompTIA Security+ CE certification
  • CompTIA Linux+ certification
  • Knowledge of Windows OS common troubleshooting tools
  • Knowledge of Linux environments including Ubuntu, RHEL, and Rocky
  • Familiarity with MacOS and iOS


SDL supports a variety of missions, including NASA’s vision to reveal the unknown for the benefit of humankind and the Department of Defense’s aim to protect our nation on the ground, in the air, and in space. Our sensors, satellites, software systems, and science and engineering play an essential role in some important missions you’ve heard of, and others that you haven’t. Join our team in our seventh decade of delivering mission success.

Student Scholar Program: SDL provides unique opportunities for student employees, such as hands-on experience and our Student Scholar program. The Student Scholar program provides SDL student employees with opportunities to expand their knowledge, extend their work experience, and engage with the community

For questions or assistance with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.

EOE including Disability and Vet

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