Program Manager, International CX Programs

2 months ago


Blank, United States Solve IT Strategies, Inc. Full time
Job DescriptionJob Description

Solve IT Strategies is looking for a Program Manager, International CX Programs . This role is remote.

The Main Responsibilities of a person are:

  • Develop and implement strategies to optimize customer service operations and drive continuous improvement
  • Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management
  • Act with urgency to ensure priority items are progressed through having a bias for action and focusing on the 20% of work that will get 80% of the impact
  • Identify and analyze data, customer feedback and trends to identify areas for improvement and implement corrective actions
  • Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations
  • Stay up to date on industry trends, best practices and emerging technologies to drive innovation in CX Operations and Product
  • Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities
  • Manage cross functional partnerships and insights from customers in French speaking regions
  • Serve as the primary point of contact for escalations of customer issues from those regions
Skills:
  • Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.
  • 6+ years of proven experience in Program Management, Customer Support Operations or Product Operations
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Track record of developing and implementing mechanisms that enabled quality to scale 10x
  • Excellent analytical and problem-solving abilities, with a data-driven mindset
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
  • Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
  • Experience utilizing customer insights to drive improvements
  • Desire to better understand the unique needs of customers in French speaking markets
  • Fluent (written and verbal) in both English and French languages

  • Program Candidate

    1 month ago


    Blank, United States SV Academy Full time

    Job DescriptionJob DescriptionThis is a unique opportunity to participate in our comprehensive BDR Residency. The Residency consists of a free 2-week training period followed by a full-time (paid) 12-week Residency with one of our Employer Partners. At SV, we're committed to eliminating student debt and ensuring that every opportunity leads to a...


  • Blank, United States ExtendMyTeam Full time

    Job DescriptionJob DescriptionOur company is looking for an International Marketing Manager to join our marketing team and be responsible for strategic planning and execution of our international marketing efforts. The role will be predominantly focused on UK marketing, but will also include oversight of European markets. The ideal candidate will have a...


  • Blank, United States ExtendMyTeam Full time

    Job DescriptionJob DescriptionOur company is looking for an International Marketing Manager to join our marketing team and be responsible for strategic planning and execution of our international marketing efforts. The role will be predominantly focused on UK marketing, but will also include oversight of European markets. The ideal candidate will have a...

  • Project Manager

    4 months ago


    Blank, United States Solve IT Strategies, Inc. Full time

    Job DescriptionJob DescriptionSolve IT Strategies is looking for a Project Manager for a leading beauty retail company. This role is Remote.The Main Responsibilities of a person are:Manage end-to-end project and task management, including attending KO meetings, working with Sr. Manager to assess resources, timelines, and execution plan, and moving the work...

  • Regulatory Affairs

    3 months ago


    Blank, United States Ventura Solutions LLC Full time

    Job DescriptionJob DescriptionAre you a Regulatory Affairs professional seeking a Project Manager opportunity with an innovative and growing Medical Device consulting firm? If you consider yourself to be a Project Manager with excellent experience in Medical Device Project Management and Regulatory Affairs – WE WANT TO MEET YOU!Ventura Solutions is a...

  • IT Project Manager

    2 months ago


    Blank, United States Solve IT Strategies, Inc. Full time

    Job DescriptionJob DescriptionSolve IT Strategies is looking for an IT Project Manager . This role is Remote.The Main Responsibilities of a person are:Industry experience is not a requirement but is always a nice to have! Remote – if there's a need to be onsite it would be east coastAs of now it's a 1-year contract then will convert to full time...

  • Product Manager

    1 month ago


    Blank, United States BroadReach Search Partners Full time

    Job DescriptionJob DescriptionJob Title: Product ManagerLocation: East Coast, United States About Our ClientOur client is a dynamic biotech startup company that is at the forefront of transforming cell and gene therapies. Our client is developing a novel platform that combines NGS techniques and data analysis tools to help reveal the impacts of gene editing...

  • Senior Project Manager

    4 months ago


    Blank, United States Enhance Recruiting Full time

    Job DescriptionJob DescriptionSUMMARYThis role will be a key member supporting Engineering and Sales Team! This immediate need for an Engineering Senior Project Manager to manage the commercial performance of a given product portfolio through its lifecycle (related products that promote water quality for municipal and industrial water industry). This role is...


  • Blank, United States Enhance Recruiting Full time

    Job DescriptionJob DescriptionSUMMARYWe are seeking a Lead Project Manager with previous experience managing industrial water and/or wastewater projects to join the Industrial Business unit. In this position, you will be the main point of contact for planning and design of water and wastewater projects and will assist with business development activities...


  • Blank, United States Treehouse Partners Full time

    Job DescriptionJob DescriptionOur client specializes in sales training for salespeople and managers in a variety of industries. They implement sales development programs, best practices, sales management skills, and programs to convert a service culture to a sales culture. They believe in helping their clients create a unique and positive buying experience...


  • Blank, United States Peregrine Search Solutions Full time

    Job DescriptionJob DescriptionRenewable Energy - Development Manager – West100% RemoteAbout the Role:We are seeking a dynamic and experienced Renewable Energy Development Manager to spearhead the growth of our solar and energy storage portfolio in the western United States. This role is pivotal in identifying, developing, and executing on renewable energy...


  • Blank, United States Windermere Executive Search and Recruitment Full time

    Job DescriptionJob DescriptionLocation: Mississippi, United StatesClient company is a global leader in the design, manufacture, and marketing of heavy equipment, engines, and financial products. Client is seeking a seasoned EHS leader to oversee their Mississippi facilities. The successful candidate will develop and implement a comprehensive safety strategy,...

  • Account Manager

    4 weeks ago


    Blank, United States Aldebaran Recruiting Full time

    Job DescriptionJob DescriptionWe are seeking an ambitious, detail-oriented, strategic thinker to act as Account Manager / Associate Account Director for several of our firm's PR clients. This person should have:A public relations or communications degree and a minimum of five years of relevant PR experience.PR agency experience in the technology, B2B,...


  • Blank, United States JRG Partners Full time

    Job DescriptionJob DescriptionThe Global Engineering Manager – Extrusion will be responsible for overseeing and optimizing our portfolio of extrusion products and services to include our systems and extrusion processes across our global manufacturing facilities. This role involves developing and implementing equipment selection, technologies, best...


  • Blank, United States DataFielder Inc Full time

    Job DescriptionJob DescriptionDataFielder is a woman, minority certified staffing and consulting services agency. Our mission is to provide organizations with exceptional talent while empowering diverse and underrepresented groups through data-driven insights.Job Description:DataFielder is seeking a Senior Information Technology Project Manager/Scrum Master...


  • Blank, United States Solve IT Strategies, Inc. Full time

    Job DescriptionJob DescriptionSolve IT Strategies is looking for a Security GRC Contractor . This role is Remote.The Main Responsibilities of a person are:Facilitate external audit activities including coordination with external auditors and internal stakeholders for required walkthroughs and facilitation of audit requests Perform regulatory requirement gap...


  • Blank, United States Physical Rehabilitation Network Full time

    Job DescriptionJob DescriptionTitle: Director of M&A and De Novos DevelopmentLocation: RemoteOverview: As the Director of M&A and De Novos Development, you will have direct responsibility for supporting all facets of new clinic openings and potential acquisitions for the Company. The Director will be responsible for managing the entire life-cycle of the de...


  • Blank, United States Physical Rehabilitation Network Full time

    Job DescriptionJob DescriptionTitle: Director of M&A and De Novos DevelopmentLocation: RemoteOverview: As the Director of M&A and De Novos Development, you will have direct responsibility for supporting all facets of new clinic openings and potential acquisitions for the Company. The Director will be responsible for managing the entire life-cycle of the de...


  • Blank, United States TalentCORE, Inc. Full time

    Job DescriptionJob DescriptionRemote opportunity to join a leading Tier 1 supplier to the Aerospace Industry as a Finance Business Partner supporting Government Cost Accounting. Job SummaryWe are seeking an experienced Gov. Cost Accountant to support government accounting and compliance functions within Finance. Working closely with Programs and Commercial...


  • Blank, United States American Consultants Full time

    Job DescriptionJob DescriptionInterim IT Director- ConfidentialAmerican Consultants has an Interim IT Director position for a confidential client. They are launching an IT restructure and need someone that can bring them across the finish line on time and on budget.Job Summary:Reinforces values, promotes Compliance Plan and demonstrates proficiency in...