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Client Care Manager
2 months ago
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Right at Home West LA based in Santa Monica is looking for a dedicated, passionate, and hardworking professional with exceptional management, team building, and interpersonal skills for our Client Care Manager position.
If you are a great leader who can work in a fast-paced environment; have outstanding skills in communication, organization and making decisions; and a people person, we want you
Right at Home is a non-medical home care company that provides personal care to the aging adult population and adults with disabilities. Our team prides itself on providing the best service to our clients and the best experience for our caregivers. The Client Care Manager is critical in helping us live up to this commitment.
We offer Paid time off, training and development opportunities, bi-weekly pay, a great location with parking, and a competitive salary with bonus potential.
JOB SUMMARY
The Client Care Manager is responsible for creating extraordinary client and family experiences and ultimately manages best in-home care care plans. Right at Home works with vulnerable adults (elderly and disabled) to provide the best caregivers to fit their needs.
This is a full-time, exempt position that manages not only client relationships but also our Personal Care Assistant/caregiving team.
Overview of What You'll Do:
- Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
- Effectively communicates care plan with clients, families and caregivers.
- Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.
- Handles prospective inquiry calls, conducts assessments of prospective clients and creates care plans.
- Conducts introductory and supplemental visits including client quality calls and provides follow-up as needed to family members, caregivers, etc.
- Serves as a manager and mentor to caregivers and supports their care delivery; including counseling or coaching caregivers to minimize caregiver and client turnover.
- Manages the Client Satisfaction program.
- Maintains complete, accurate, and timely client records in the companys scheduling program.
- Contacts clients regarding accounts receivable or other billing issues.
- Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
- May be required to perform emergency Caregiver fill-in shifts as needed.
- After hours supervision/on-call management, as needed.
- The ideal Client Care Manager has prior experience working in the home care industry or medical office setting.
- Other general office and clerical duties as assigned.
- Competitive pay (Full time/Exempt position $66,560)
- Paid Time Off (PTO)
- 401 (k) retirement plan after 6 months
- Optional Medical, dental and vision plans
- A great working culture
- Ongoing PAID training and development through our online learning system
- Annual bonus opportunity
- Recognition, celebrations and great team interactions
- Bachelors preferred. Minimum of 2 years business experience.
- Management or supervisory experience is required.
- Home Care Agency scheduling or client management strongly preferred.
- LVN or medical experience preferred. At least 1 year of Caregiving experience required. Experience working with the elderly or other vulnerable adults is preferred.
- Knowledge of common medical terminology.
- Possesses and maintains good physical stamina, able to lift/move 50 lbs without assistance, and negative TB skin tests.
- Must be a licensed driver with an automobile that is insured in accordance with state and organization requirements and is in good working order.
- Be available as required for on-call duty outside of normal office hours. Able to commute to 14th St in Santa Monica, CA Monday through Friday from 8am to 5pm.
For fastest consideration, apply directly.
If you need assistance with this application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting us. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees.
