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Client Care Manager
1 month ago
Right at Home West LA is based in Santa Monica and we serve vulnerable adults (elderly and disabled) who have personal care needs (i.e. light housekeeping, driving clients to appointments, meal prep, toileting/bathing, ambulating, etc.).
Are you passionate about helping vulnerable adults (elderly and disabled) to remain independently/safely in their homes? Do you value having personal connections with those you work with? Are you up for a challenge and growing in your job to help a company thrive? If so, Right at Home has the opportunity for you
We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast-paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons
We offer Paid time off, training and development opportunities, bi-weekly pay, a great location with parking, and a competitive salary with bonus potential.
JOB SUMMARY
Client Care Manager
The Client Care Manager is responsible for creating extraordinary client and family experiences and ultimately manages best in home care care plans. This is a full-time, exempt position which manages not only client relationships, but also our Personal Care Assistant/caregiving team.
Job Duties Overview:
- Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
- Effectively communicates care plan with clients, families and caregivers.
- Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.
- Handles prospective inquiry calls, conducts assessments of prospective clients and creates care plans.
- Conducts introductory and supplemental visits including client quality calls and provides follow-up as needed to family members, caregivers, etc.
- Serves as a manager and mentor to caregivers and supports their care delivery; including counseling or coaching caregivers to minimize caregiver and client turnover.
- Manages the Client Satisfaction program.
- Maintains complete, accurate, and timely client records in the companys scheduling program.
- Contacts clients regarding accounts receivable or other billing issues.
- Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
- May be required to perform emergency Caregiver fill-in shifts as needed. Experience working the adults including Hospice and bedbound patients is required.
- The ideal Client Care Manager has prior experience working in the home care industry or medical office setting.
- Other general office and clerical duties as assigned.
Compensation & Benefits:
- Competitive pay (Full time/Exempt position $66,560)
- Paid Time Off (PTO)
- 401 (k) retirement plan after 6 months
- Optional Medical, dental and vision plans
- A great working culture
- Ongoing PAID training and development through our online learning system
- Annual bonus opportunity
- Recognition, celebrations and great team interactions
- Bachelors preferred. Minimum of 2 years of business experience.
- Management or supervisory experience is required. Experience in Home Care or Home Health Care Preferred.
- LVN or medical experience required including skills such as transferring clients, ambulation, bathing, etc..Experience working with the elderly or other vulnerable adults is preferred.
- Basic office and organizational abilities and intermediate computer skills. Excellent interpersonal relations abilities. Excellent telephone skills.
- Knowledge of common medical terminology.
- Possesses and maintains good physical stamina, able to lift/move 25-50 lbs without assistance, and negative TB skin tests and other tests as required by specific state statute.
- CPR certification (or ability to obtain one online or in person).
- Must be a licensed driver with an automobile that is insured in accordance with state and organization requirements and is in good working order.
- Be available as required for on-call duty outside of normal office hours.
If you need assistance with this application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting us. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees.
Each Right at Home office and business is independently owned and operated under a franchise agreement with Right at Home, LLC. Right at Home, LLC is not the employer or joint employer of the employees of any of its franchised offices. For comments, questions or to learn more about Right at Home, please visit www.rightathome.net.
