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Director of Outreach Services

3 months ago

Tampa, United States The Spring of Tampa Bay Full time
Job DescriptionJob Description

Summary of the main function/purpose of the position:

To ensure empowerment-based, best practice participant services are provided to Outreach participants. Plans, develops, and manages Outreach programs, including Tampa Outreach, Plant City Outreach, SafeNet, and Prevention Team. This position is highly visible in the community and requires a high level of professionalism and the ability to establish and maintain relationships with other agencies and funders.

Principal duties/responsibilities:

  1. Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, FCADV standards, and applicable laws.
  2. Responsible for overseeing and ensuring fiscal and programmatic targets are met for direct-service programs.
  • Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes.
  • Completes monthly data entry, statistical reporting and billing for various funders of multiple programs managed.
  • Designs, implements, and monitors outcome measures and quality improvement plan.
  • Directly supervises Outreach Advocates, SafeNet Advocate, and Prevention Team.
  • Manages the relationship with the Clerk's Office regarding the filing of Injunction for Protection petitions.
  • Works closely with other Spring program and managers to reduce barriers for survivors ensure services are accessible.
  • Hires and trains Outreach staff.
  • Leads the Outreach Team with competence.
  • Develops, implements, and oversees Internship programs with universities in the community; supervises student interns.
  • Assists with staff development and staff trainings.
  • Performs other related duties as assigned.
  • Manages relationships with other community agencies, including funders.
  • Attends community meetings to represent The Spring.
  • Coaches and develops staff.
  • Participates in and contributes to agency Leadership Team.
  • Strong organizational skills.
  • Manages Outreach office space including scheduling with vendors, maintenance requests, and addresses phone and IT issues.

Occasional duties or projects which may be performed at irregular intervals:

  • Conducts training and presentations in the community.
  • Represents the agency at various community meetings.
  • Collaborates with other groups/agencies to meet participant needs.
  • Oversees WS documentation.
  • Provides input and program information to the grant writing team.
  • Accountability: Areas in which the position is accountable/responsible:
  • Budget: Accountable for overseeing budgets for Outreach programs.
  • Policy Planning and Development: Accountable for policy planning and development for Outreach programs.
  • Records: Accountable for accurate data collection and programmatic reporting for Outreach programs.

  • Supervision Responsibility:

Direct supervisory responsibility: Outreach Advocates, SafeNet Advocate, Prevention Team.

Business-Related Contacts:

Funders, partner agencies, organizations, professionals in the community, and universities.

Educational and/or equivalence in experience requirements:

Master's degree in Social Work (MSW), behavioral or social science supplemented by five (5) years experience in human service administration preferred. Bachelor's degree may be considered with extensive applicable experience. Program management and supervisory experience required.

--------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------

IX. Work Environment:

The work environment is that of an office atmosphere or classroom atmosphere and normally has a moderate noise level.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

X. Additional Remarks:

FBI background screen, drug screen and MVR screen required. Must possess a valid Florida Driver's license, have an acceptable MVR. Must have dependable transportation in order to move between facilities and agencies.

  1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  2. The responsibilities of this position require that the employee be able to talk and hear. The employee usually is required to walk, stand, sit, use hands, and reach with hands and arms. The employee may occasionally be required to lift up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  3. VIII. Physical Demands:
  5. Computer and other standard office equipment.
  6. VII. Specialized equipment or machines used in the course of the duties of the position.
  9. Acquire and maintain privilege status, according to Florida Statute 90.5036
  10. Certification or licensing requirements:
  11. None
  12. Specialized or technical educational requirements:
  1. Must have ability to lead with confidence and minimal supervision.
  2. Requires good communication skills, both written and oral.
  3. Must have an understanding of domestic violence issues.
  4. Discretion in dealing with confidential material, flexibility and tolerance for others is required.
  5. High ethical and professional standards, sound judgment and ability to function independently are required.
  6. Must be able to work harmoniously with participants, volunteers, staff and public.
  7. May require an immediate response to a pager or phone message; may require day, night and weekend hours.
  8. On-call in an emergency.


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