(FT) Service Deli Customer Service

3 months ago

Bend, United States Rudy's Market Full time
Job DescriptionJob DescriptionDescription:

Summary/Objective

This position is responsible for sales generation, product preparation, food safety, quality control, work safety, and merchandising. This position also educates and assists with general grocery and dairy orders.


Position Responsibilities (Include, but not limited to)

Product Management

  • Consistently achieve all food preparation guidelines, ensuring quality and freshness.
  • Process all mis-picks, damaged goods, and credits within established guidelines and report information to the Manager.
  • Comply with stocking standards that ensure high product quality. Incorporate cleaning with stocking and rotation requirements.
  • Participate in quarterly physical inventory, more often if needed.
  • Assist with developing and maintaining product displays that create an exciting marketplace, strive to develop displays that pique customer interest and impact buying trends.
  • Assist the Manager with ensuring effective informational and price point signing is posted for all products.
  • Assist the Manager in developing effective product descriptions and establishing correct verbiage for all related signs/materials.

Operations

  • Consistently achieve all food/beverage preparation guidelines, including full compliance with established recipe program; ensure prepared food consistency, quality, freshness, and portion control.
  • Complete daily activities as assigned or needed. Ensure daily tasks and assignments are accomplished correctly and timely.
  • Participate in department and store staff meetings as required.
  • Use work-related equipment correctly and under the manufacturer's guidelines.
  • Adhere to company guidelines regarding internal and external loss prevention, including risk management, accident prevention/safety awareness, and loss prevention.
  • Contribute to a productive, enjoyable work environment for customers and employees.
  • Ensure hazardous conditions are promptly and appropriately handled.
  • Participate in training and mentoring processes of other team members as needed or assigned.
  • Readily accept delegated responsibilities and positively respond to the Manager's direction.
  • Understand proper customer telephone order procedures and effectively follow department guidelines.

Customer Service

  • Immediately greet all customers with genuine enthusiasm and sincerity. Customize the approach to meet the customer's needs and build rapport. Create customer loyalty through individual service.
  • Effectively shifts gears to meet customer needs. Move quickly and easily from greeting to providing product information, up-selling, closing the sale, thanking, and inviting them back. Effectively assess a customer's needs and appropriately suggest product with the opportunity to interact with that product.
  • Ensure all phone inquiries are handled with appropriate phone etiquette. Ensure customer service expectations are achieved on a department-wide basis.
  • Ensure the department is clean, organized, and customer-friendly.


Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.


Supervisory Responsibility

  • None


Pay Scale

We believe in paying employees fairly for doing work of comparable character in line with the Oregon Equal Pay Act, and we’ve implemented an internal pay scale system based on hours worked.

This position is part of our internal pay scale, which means for every 1040 hours you work, you’ll move to the next level in pay until you reach the maximum of the scale – we call that “Journeyman.” Pretty cool, huh?

Reaching Journeyman is a big deal around here Yes, it means you’ve reached the top of the pay scale – yay It also means you’re someone we rely on to go the extra mile. You’re now that person who asks others how you can help, sees areas where they can help without needing to be asked, and the “go-to” person for new employees. We look forward to seeing you reach that goal.


Work Environment

While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather.


Travel

  • Some travel may be offered.


Requirements:

Required Education, Skills, and Experience

  • Current Food Handlers Permit.
  • High School diploma or equivalent.
  • Deli experience preferred.
  • Ability to prioritize multiple tasks simultaneously and produce quality with deadlines. Responds with an appropriate "sense of urgency" when needed.
  • Excellent time management and organizational skills.
  • Demonstrates a high level of self-motivation, takes initiative, and problem-solving
  • Possess strong knowledge of food safety.
  • Excellent customer service and communication skills.
  • Proven ability and willingness to interact and perform all job responsibilities professionally.
  • Understands and adheres to strict confidentiality guidelines.
  • Ability to input and navigate computers and software.
  • Proven ability to meet attendance requirements, dependable.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities in this job. Duties, responsibilities, and activities may change at any time, with or without notice.


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