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Service Advisor/Sales/Customer Service

3 months ago

Milwaukee, United States Meineke - 2990 Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts

Job Summary
We are looking for two Service Advisor/Customer Service/Sales persons to join our team. The ideal candidate will have excellent communication and customer relation skills, adept in a fast paced environment, skilled multitasker, and previous service writer experience in the automotive field a clear plus.

Every day is different in our busy automotive service center You will be responsible for a variety of tasks, including addressing customer inquiries, and managing required documentation. You will be the bridge between the shop and the customer, you will work with the customers and the technology to sell the services they need and want.

Familiarity with a Mitchell 1 type program a plus

We offer a base plus incentive pay program. Base pay competitive with the industry and is based on prior work experience. Significant incentive potential possible.

Responsibilities
  • Work front of shop in a busy automotive environment. Your daily duties will be to make and receive calls from customers take the inspection reports from the mechanics and adapt them into service quotes for the customer, present and sell those quotes to our customers. Follow up with potential customers.
  • Ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure office is kept clean and professional in appearance.
  • Manage flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
  • Hours are 7am-6pm you will report directly to the General manager
Qualifications
  • High school diploma or GED required bachelors degree preferred
  • Valid state-issued drivers license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is preferred. A strong background in a related field considered
  • Understanding of automotive technology, automotive service duties, and automotive repair services is required
Benefits/Perks
  • Competitive Compensation
  • Career Advancement
  • Training and Development
  • Comprehensive Benefits Package
  • Employee Discounts
  • Positive Work Environment
  • Locally-Owned
  • Cutting-Edge Tools and Equipment:
  • Work-Life Balance
Why Meineke?
  • Meineke values personal and professional growth.
  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
  • Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.