Automotive Service Advisor

3 weeks ago


Milwaukee, Wisconsin, United States Car-X Tire & Auto Full time
Job Description

At Car-X Tire & Auto, we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll be responsible for providing exceptional customer service, assisting in the growth of our business, and driving sales of automotive repair services and tires.

  • Key Responsibilities:
  • Provide a superior Guest Sales experience and assist in driving sales of automotive repair services and tires.
  • Contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge.
  • Answer phone calls, invite guests into our store, and make them feel welcome during their visit.
  • Successfully complete Monro's training program to enable Guest Sales Specialists to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store, responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.

Requirements:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operate a motor vehicle.

Benefits:

  • Performance-based incentives.
  • Paid vacation and holidays for Full-Time Teammates.
  • Reimbursement for ASE Certifications.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full-time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.


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