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Residential Coach

2 months ago

Jacksonville, United States Her Song Full time
Job DescriptionJob DescriptionHiring for the following shift: Friday 9PM-8AM, Saturday 6PM-8AM, Sunday 7PM-8AM
The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.
Responsibilities:
  • Foster a healthy, safe community living environment
  • Assist clients in managing a busy daily program schedule
  • Address and respond to individual client needs
  • Help clients manage and attend all service provider, legal, and healthcare appointments
  • Assist clients with all onboarding and learning program guidelines
  • Daily transportation to the Learning Center, to appointments, and other errands related to programming
  • Assess and respond to resident crises and conflicts
  • Follow procedures for documenting client incidents and requests
  • Assess and manage emergencies according to Her Song's emergency protocol
  • Monitor the safety and security of the house, including the operation of the alarm system
  • Participate in the ongoing development of policies and procedures, safety and emergency protocols
  • Perform various administrative tasks related to documentation, scheduling, and reporting
  • Updating and documenting client information in the case management software system
  • Complete all assigned tasks as directed by Residential Manager
  • Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
  • Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
  • Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
  • Share client care duties as needed including meeting emergency needs or supporting transportation needs at times

Qualifications:
  • Minimum of 1 year related experience
  • Mature, flexible, calm, supportive, and resilient with a positive outlook
  • Organized, able to handle administrative duties
  • Highly trainable on how to work with clients in a trauma-responsive way
  • Have a deep commitment to the empowerment of the residents
  • Ability to work both independently and in a team environment
  • Excellent communication skills, both oral and written
  • Proficient computer skills
  • Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
  • Ability and willingness to de-escalate and provide intervention or help resolve disputes
  • Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
  • Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
  • Clean driving record up to three years

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