HYBRID Residential Photo Manager

1 week ago

Jacksonville, United States Onward Play Full time

Residential Photography Manager - Jacksonville, FL


Job Overview:


Our client is a global leader in providing commercial and residential real estate information, analytics, and online marketplaces. Their mission is to digitize the world of real estate, enabling individuals to discover properties, insights, and connections that enhance their businesses and lives. With over 35 years of expertise, they continuously innovate to deliver unparalleled value to our customers, employees, and investors.


This role is based in their Jacksonville office.


About the Position:


As the Residential Photography Manager, you will lead a dynamic team of 8-10 photographers supporting their brands. This role demands a blend of leadership, technical proficiency, and exceptional customer service to ensure top-tier media for residential properties, including virtual tours, floor plans, and photography. You will oversee appointment deadlines and uphold quality standards, requiring keen attention to detail and effective communication with remote teams. Collaboration with clients, sales, logistics, and other photography departments is integral. This position is office-based within the respective market.


Key Responsibilities:


- Lead and mentor a team of 8-10 photographers to ensure consistent high-quality performance and adherence to company standards.

- Implement efficient workflows to optimize output without compromising quality.

- Conduct regular quality audits on media to maintain accuracy and brand standards, providing feedback and coaching as necessary.

- Ensure exceptional customer satisfaction by promptly addressing client inquiries and concerns.

- Analyze KPIs and performance metrics to identify areas for improvement.

- Provide ongoing coaching on technical skills and company procedures to enhance team performance.

- Act as the primary contact for technical issues, coordinating with IT support for resolutions.

- Collaborate with internal teams to schedule appointments and address client needs.

- Travel within your region, with occasional travel to the Richmond, VA office.


Requirements:


- Bachelor’s degree from an accredited institution.

- 3-5 years of operations management experience with 6+ employees, including remote management.

- Excellent communication skills and ability to motivate remote teams effectively.

- Strong attention to detail and commitment to maintaining high standards.

- Proficiency in analyzing and interpreting KPIs and performance metrics.

- Dedication to delivering outstanding customer service.

- Flexibility for fieldwork and availability to work evenings or weekends as needed.

- Experience with Matterport technology and 3D scanning techniques is advantageous.

- Valid driver’s license required.


Perks and Benefits:


They offer a collaborative and innovative culture, competitive compensation, performance-based incentives, and opportunities for professional and academic growth. Our benefits package includes comprehensive healthcare coverage, life and supplementary insurance, commuter benefits, retirement plans, stock purchase plans, paid time off, tuition reimbursement, on-site fitness facilities, and access to diversity and inclusion employee resource groups. Please note that while we welcome all qualified candidates eligible to work full-time in the United States to apply, we are unable to provide visa sponsorship for this position. Our client is an Equal Employment Opportunity Employer, maintaining a drug-free workplace and conducting pre-employment substance abuse testing.

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