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Business Services Manager

2 months ago

Memphis, United States Career TEAM Full time
Job DescriptionJob Description

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.

Career TEAM is looking to hire a Business Services Manager to oversee the day-to-day operations of the business services team in the Greater Memphis Area. The Business Services Manager would oversee the program to ensure that programmatic requirements and performance metrics are met consistently. The Business Services Manager reports to the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Business Services Manager is an integral part of our team and will assist us with our mission of accelerating the human condition

Career Team also offers a competitive package including:

  • 401k with a generous employer match;
  • medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
  • disability insurance;
  • and supplemental insurance

Your Impact on Career TEAM's Success:

  • Perform all business service functions as required to meet performance goals and assist team members with balancing workloads
  • Provides training and coaching to assist with the execution of marketing plans and exceeding the expectations of employers
  • Develop and oversee worksites for work experience and on-the-job training contracts
  • Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers who are qualified to meet business demands
  • Coordinates daily activities and establishes short- and long-term goals that ensure the achievement of performance goals
  • Ensure that local operating procedures and processes are implemented to enhance and/or maintain a high level of customer service
  • Facilitates employer access to all Workforce Development programs and may assign and/or supervise the work of employees or perform specialized, technical, and consultative Workforce Development duties
  • Develops and maintains effective working relationships with all project team members, employers, and community partners
  • Oversee the process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicating findings and recommendations to management and appropriate staff
  • Approach each day and task with a "ZAG" mindset
  • Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

  • Bachelor's Degree from an accredited college or university or equivalent experience
  • Minimum of 3 to 5 years of supervisory experience and 1 year of business-to-business sales experience
  • Strong understanding of local labor market trends and industry demands
  • Creative and innovative approach to developing community-focused solutions
  • Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
  • Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
  • Ability to serve as a role model to customers and motivate them towards achieving goals
  • Ability to meet and/or exceed set goals and objectives
  • Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
  • Knowledgeable about the WIOA program and other workforce program requirements
  • A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
  • Must adhere to the principles of extreme customer service with all interactions with internal and external customers
  • Exceptional time management skills to meet deadlines and work under pressure
  • Bilingual or multilingual is highly preferred
  • Experience with training and coaching in a performance-based environment
  • Knowledgeable about the local region and relevant partners
  •  Must have a valid driver's license and adequate vehicle insurance coverage

Salary: Salary is commensurate with education and experience.

Travel: The position may require local travel up to 30% of the time

Employment Type: Full-Time, Non-Exempt

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

  • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
  • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
  • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
  • Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.