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Product Coordinator

3 months ago

Melbourne, United States Orion180 Insurance Services, LLC Full time
Job DescriptionJob Description

Orion180 is a premier insurance solution provider that leverages cutting-edge technology and its dedicated team members to bring more value to its customers, independent agents, and other business partners. Orion180’s vision is to be the premier provider of insurance solutions to our clients across the globe. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of product solutions.

Orion180 is located on the beautiful space coast of Melbourne, one of the best places to live in Florida. Melbourne offers affordable housing, transportation, and other amenities, and is in close proximity to major cities such as Orlando, Tampa, and Miami.

At Orion180 we have fostered a culture of success based on our three pillars: Do MORE, Be MORE, and Give MORE. Innovation in technology enables us to do MORE as we harness the power of our innovative proprietary technology. Innovation in service is the catalyst allowing us to give MORE and achieve the highest level of customer care. Our innovation in culture fosters an environment that empowers us to be MORE. This innovation-focused ecosystem enables our customers to Expect MOREJob Summary

The Product Coordinator will play a crucial role in driving data-informed decision-making and optimizing Orion180’s product offerings. Your primary responsibility will be to analyze product performance, gather user feedback, and provide actionable insights to improve our products' quality, user experience, and overall success.

Role and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Orion180 operations standards, established security/safety rules and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

  • Represents the business group on project teams and serves as the point of contact.
  • Evaluates, develops and implements new processes and policies to maximize operating efficiencies and satisfy business requirements.
  • Develops and defines requirements for projects.
  • Develops and executes test plans and timelines to enable smooth and timely project implementations.
  • Develops and updates department specific forms, contracts or manuals.
  • Coordinates communication with appropriate personnel or customers.
  • Creates and updates spreadsheets and databases to track statistical data.
  • Creates documentation and training materials.
  • May provide training on updated processes and policies. Assists the business group with daily job responsibilities as needed.
  • Conduct in-depth analysis of product performance metrics, user behavior data, and market trends to identify areas of improvement and growth opportunities.
  • Collaborate with cross-functional teams, including product managers, engineers, and designers, to define key performance indicators (KPIs) and track product goals.
  • Design and implement A/B tests to evaluate new features, pricing strategies, and user interface changes, and provide recommendations based on the results.
  • Utilize statistical techniques and data visualization tools to present complex information in a clear and concise manner to stakeholders.
  • Monitor and report on product adoption, user engagement, and customer satisfaction metrics, identifying patterns and trends that can inform product strategy.
  • Conduct competitive analysis to stay informed about industry trends and identify opportunities for differentiation.
  • Collaborate with customer support and sales teams to gather user feedback and prioritize product enhancements and bug fixes.
  • Stay up to date with industry best practices, emerging technologies, and user experience trends to contribute innovative ideas for product improvements.

Qualifications and Education Requirements

  • Technical/Business Administration Degree or equivalent related work experience (four or more years relevant work experience)
  • Proven experience in data analysis, preferably in a product or business analytics role.
  • Proficiency in data analysis tools such as SQL, Excel, and Python/R. Experience with data visualization tools (e.g., Tableau) is a plus.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Familiarity with statistical analysis techniques and A/B testing methodologies.
  • Excellent communication skills, with the ability to present complex information to both technical and non-technical stakeholders.
  • Detail-oriented mindset with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Strong business acumen and understanding of product development lifecycle.
  • Passion for technology, user experience, and driving product innovation.

Citizenship: Must be a U.S. citizen.

Physical Demands

While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, able to lift light objects (