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Customer Service Coordinator

2 months ago

Melbourne, Florida, United States National Service Source Full time
Job Summary

The Exchange Agent role at National Service Source is a critical position that requires exceptional customer service skills and attention to detail. As a key member of our team, you will be responsible for coordinating shipments, tracking orders, and providing timely updates to customers.

Key Responsibilities
  • Coordinate shipments based on product availability and customer requests
  • Track orders to ensure timely deliveries
  • Prepare shipping documents, including invoices, purchase orders, and bills of lading
  • Maintain updated records of orders, suppliers, and customers
  • Provide information to customers about the status of their orders
  • Identify, troubleshoot, and resolve customer problems in a timely manner
  • Retain ownership of all cases throughout the resolution process
  • Provide excellent customer service at all times
  • Follow up with customers to ensure their inquiries are resolved
  • Problem solve and strive for first call resolution
  • Enter data from customers into various software programs
  • Communicate effectively with customers to resolve their inquiries
Requirements
  • A minimum of 1-year customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
What We Offer

At National Service Source, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.