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Product Repair Specialist

3 months ago

Hillsboro, United States Planar Systems Full time
Job DescriptionJob Description

The Product Repair Specialist is responsible for performing repair, diagnostics and failure analysis on Customer Service Return units or Production units. The primary focus is pixel-level repair of LEDs, using soldering techniques. The “PRS” will also assist with other production needs, although primary responsibility will be for LED repair.

Essential Functions:

  • Provide post-installation LED repair services for LED customers in the Repair Depot as needed
  • Maintain a high level of attention to detail
  • Ensure quality by following manufacturing process instructions in order to repair LEDs correctly and minimize product waste
  • Effectively communicate equipment and process information to others, using both oral and written means
  • Suggest improvements to process or product to ensure consistent results, reduced costs, and increased efficiency
  • Use judgment and initiative to troubleshoot problems and provide timely solutions to maintain the continuity of product flow
  • Interface with Manufacturing and Repair Depot personnel, Manufacturing, Product and Quality Engineers to resolve technical issues
  • Recognize, document and alert appropriate personnel of trends seen in production line failures and Customer Service repairs

Secondary Functions:

  • Provide post-installation LED repair services for LED customers in the field as needed
  • Identify components and spare parts that need to be on-hand to support diagnostic and repair work
  • Participate in improvement projects, recommend and implement process improvements
  • Provide on the job training to others
  • Prepare technical reports summarizing findings and recommending solutions to technical problems
  • Assist in the selection and set-up of specialized test equipment
  • Update work instructions / procedures

Requirements

Specific Job Skills, Education & Experience:

  • Comfortable using standard hand soldering tools such as fine pitch tweezers.
  • Ability to successfully remove and install SMD LEDs with fine pitch as small as 0.9mm, without burning / damaging the adjacent LED or board
  • Ability to operate a temperature controlled soldering iron
  • Ability to operate a hot air De/Solder rework station with adjustable air flow, and with temperature ranging from 100 to 500 degrees.
  • Demonstrated ability to work from technical manuals, specifications, drawings, diagrams, schematics, written and verbal instructions
  • Understanding of display technology and diagnostic ability a plus
  • Demonstrated ability to work well individually and within a team, have strong problem solving and communication skills and be a highly motivated self-starter with the ability to shift priorities as needed
  • Demonstrated knowledge of Microsoft Office Suite including Word, Excel, Internet, and email
  • Experience working in a Customer Service Repair Depot and using databases a plus

Other:

  • Must be able to lift flat panels, computer and production equipment and material weighing approximately 50 pounds
  • Some lifting and moving material with weight over 50 pounds is required but will use “buddy-system”
  • Must be available for travel about 25% of the time.
  • Must hold a valid driver's license with reliable vehicle
  • Ability to stand or sit for a long period of time

Benefits

All benefits start on first day of employment

  • 75% employer-paid medical for employee. Family coverage also included.
  • 100% employer paid dental, and vision for employee and dependents
  • 100% employer paid long-term, short-term disability, and life insurance policy
  • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
  • 10 paid holidays
  • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)