Licensed Customer Service Representative
3 weeks ago
Join Epic One Insurance Group, a leading company in the insurance industry that offers a hybrid remote work environment in Oak Brook, Illinois. At Epic One, we prioritize creating a positive and inviting atmosphere for our employees, fostering a strong sense of community even in a remote setting. We value collaboration, innovation, and excellence in customer service.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Client Assistance: Provide professional support to clients, addressing their insurance queries and needs promptly and accurately.
Inbound Inquiries: Manage incoming customer inquiries via phone, email, and other channels, resolving issues and providing information efficiently.
Policy Management: Handle policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.
Cross-functional Collaboration: Work closely with other team members to coordinate client requests and provide seamless service.
Quality Assurance: Maintain high standards of service quality, ensuring customer satisfaction and retention.
Continuous Improvement: Seek opportunities for personal and professional growth, actively participating in training and development programs.
Requirements
Licensing: Active Illinois Property & Casualty License is preferred.
Experience: Previous experience in customer service, preferably in the insurance industry, is a plus.
Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.
Customer Focus: Dedication to providing exceptional service and meeting client needs with empathy and professionalism.
Adaptability: Ability to work efficiently in a hybrid remote environment, demonstrating flexibility and collaboration skills.
Team Player: Strong team-oriented mindset with the ability to collaborate effectively with colleagues to achieve common goals.
Tech Proficiency: Familiarity with CRM systems and other relevant software tools for efficient service delivery.
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