Customer Service Trainer

3 weeks ago


Oak Brook, United States Mauser Packaging Solutions Full time

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.


Position Summary: Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer service staff including new hires and existing team members. Working with the CS managers, the Customer Service Trainer will track staff performance to assess training effectiveness and ongoing needs. They will ensure all Customer Service Representatives understand and grasp the required concepts comprehensively.

Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer service staff including new hires and existing team members. Working with the CS managers, the Customer Service Trainer will track staff performance to assess training effectiveness and ongoing needs. They will ensure all Customer Service Representatives understand and grasp the required concepts comprehensively.

Responsibilities

  • Develop and maintain documents for various processes, and assist in preparing appropriate development plans for same.
  • Facilitate in providing training sessions (live and virtual), develop appropriate objectives, and ensure achievement.
  • Create and conduct surveys to assess and address training gaps for existing CSRs.
  • Lead on-the-job coaching, develop educational material, and organize training sessions for new and existing CSRs.
  • Monitor available data to ensure departmental accuracy. Supports set activities to achieve goals. Reviews and addresses customer service reporting opportunities within the department and with CS Managers.

Requirements:

  • 5+ years of Customer Service / Account Management or related experience
  • High attention to detail and organization skills.
  • Subject Matter Expert (SME) of all related systems as they pertain to Customer Service including QAD, IPC, and report generation.
  • Demonstrated understanding of other departments, how they operate and the impact of Customer Service on these departments
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet
  • Professional verbal and written communication
  • Possess proven leadership experience and ability to motivate employees and create a positive team environment
  • Strong customer service advocacy, upbeat, and must enjoy working with people
  • Associate or Bachelor’s Degree preferred but not required
  • Some Travel required - 10 - 25%



  • Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.Position Summary: Customer Service Trainer assists the Director of Customer Service with designing and delivering training programs for customer...


  • Oak Brook, United States Mauser Packaging Solutions Full time

    Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications. Mauser is an Equal Opportunity Employer of...


  • Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and educating customers about insurance options.Key ResponsibilitiesProvide prompt, accurate, and...

  • Personal Trainer

    1 month ago


    Oak Lawn, Illinois, United States Blink Fitness Full time

    We approach Personal Training as a form of self-care by providing motivation, accountability, and personalization to clients.We facilitate paid floor hours during the first 90 days of hire to help build a client list and trainers have access to our Core Training educational series.We offer a monthly bonus based on session productivity and tenure as well as...

  • Personal Trainer

    1 month ago


    Oak Lawn, United States Blink Fitness Full time

    We approach Personal Training as a form of self-care by providing motivation, accountability, and personalization to clients.We facilitate paid floor hours during the first 90 days of hire to help build a client list and trainers have access to our Core Training educational series.We offer a monthly bonus based on session productivity and tenure as well as...


  • Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Job OverviewAre you prepared to represent our establishment, ensuring every guest departs satisfied? As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will have the chance to create memorable experiences for our customers. Your expertise in managing carryout orders and transactions with efficiency and precision will be essential, all while...


  • Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bill Hepburn - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong customer...


  • Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Full-Time Carryout/Cashier at Labriola Ristorante in Oak Brook, IL. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, managing orders efficiently, and handling cash transactions with precision.Key...


  • Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Job OverviewAre you passionate about delivering exceptional service? As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will play a crucial role in ensuring that every customer enjoys a delightful experience. Your ability to handle carryout orders and transactions efficiently will be key in creating a welcoming atmosphere.With a competitive...

  • Wellness Trainer

    2 weeks ago


    Royal Oak, Michigan, United States Planet Fitness Full time

    Position OverviewPlanet Fitness is seeking dedicated Fitness Trainers to become integral members of our team. This role presents an excellent opportunity to launch your career in fitness and advance within a vibrant and growing organization.What We Provide:Defined opportunities for career advancementStable work hours with weekends offComprehensive health...


  • Oak Brook, Illinois, United States Potbelly Corporate Full time

    Job SummaryPotbelly Corporate is seeking a skilled Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering our products to customers in a timely and efficient manner.Key ResponsibilitiesDeliver products to customers in a safe and timely manner.Provide excellent customer service and ensure customer satisfaction.Operate a...


  • Oak Brook, United States Advocate Health Full time

    Major Responsibilities: Develops proficiency to answer customer inbound billing calls in a high-volume call center environment to service and retain customers. Responds to customers questions with the ability to resolve and process most concerns on the initial call. Learns to act using appropriate discretion, to address customer needs, resolve issues, and...


  • Oak Brook, United States Banner Personnel Full time

    Job DescriptionJob DescriptionContact Center Representative - Member ServicesTemp to Perm positionWe are looking to hire Customer Service Reps to work for well-established client in providing benefits and public pension funds for retirees. The primary responsibility of the Customer Service Rep is to act as liaison between the company and its customers...


  • Oak Brook, Illinois, United States Erik's Bike Shop Inc Full time

    Job OverviewErik's Bike Shop Inc is seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our retail team.The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide outstanding customer service and drive sales performance.Key Responsibilities:Customer Service:...


  • Oak Brook, United States Epic One Insurance Group Full time $48,000 - $60,000

    Job DescriptionJob DescriptionJoin Epic One Insurance Group, a leading company in the insurance industry that offers a hybrid remote work environment in Oak Brook, Illinois. At Epic One, we prioritize creating a positive and inviting atmosphere for our employees, fostering a strong sense of community even in a remote setting. We value collaboration,...


  • Oak Park, United States Fitness Formula Clubs (FFC) Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Vision insurance Position: Specialized Personal TrainerLocation: FFC Oak Park Compensation: 60-day guaranteed stipend for *full time Personal Trainers*After first 60 days, hourly standard commission rates range from $38 - $74/paid session...


  • Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Are you passionate about providing excellent customer service?As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will play a crucial role in ensuring our customers have a delightful experience. Your primary responsibilities will include managing carryout orders and processing transactions efficiently, all while delivering outstanding service...


  • Oak Brook, Illinois, United States Addison Group Full time

    Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client, a very well know Chicagoland institution is looking for a Customer Service Agent to join their team.Please contact us today to discuss this opportunityCustomer Service AgentLocation- Rosemont$14 / hrJob Responsibilities Responsible for developing...


  • Oak Brook, Illinois, United States Doughboy Restaurant Group Full time

    Job OverviewAre you passionate about delivering exceptional service? As a Full-Time Carryout/Cashier at Doughboy Restaurant Group, you will play a crucial role in ensuring that every customer enjoys a delightful experience. Your primary responsibility will be to manage carryout orders and transactions efficiently, all while providing outstanding customer...


  • Oak Park, United States FFC Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Looking to make your mark with an elite organization in the fitness industry? Look no further as FFC was just named Best Gym of 2023 by the Chicago Reader. Join us as we continue building on our success! We are looking to hire...