Room Attendant

3 months ago

Bend, United States SpringHill Suites Bend Full time
Job DescriptionJob DescriptionJob Summary:

The room attendant will clean, restock, and maintain hotel rooms as assigned. The goal is to provide Level5 Hospitality high touch housekeeping service for each guest stay.

Duties/ Responsibilities:

  • Receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning
  • Checks the inventory of cleaning cart and adds any necessary supplies
  • Knocks and announces self before entering room; returns at a later time if rooms are occupied
  • Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements
  • Neatly makes beds and stocks towels, washcloths, and hand towels according to policies
  • Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices
  • Wipes surfaces in room and cleans mirrors
  • Vacuums floors and removes trash
  • Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy
  • Ensures room meets hotel standards with a final room inspection
  • Notifies supervisor of room availability and reports any suspicious activity to security
  • Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed
  • Notifies maintenance department of needed maintenance or repairs
  • Takes found items to designated lost and found area if guest has checked out

  • Performs other related duties as assigned

Required Skills/ Abilities:

  • Detail-oriented and thorough
  • Ability to remain discreet and respect the privacy of guests
  • Ability to perform consistent work to the highest of standards
  • Ability to interact with guests in a pleasant, friendly way
Education and Experience:

  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
  • Ability to read, write, speak, understand, and communicate in basic English preferred

Physical Requirements:

  • Must be able to remain in a stationary position during shift.
  • Must be able to access and navigate the facility.
    • Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
    • Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

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