IT Client Account Manager

2 weeks ago


Worcester, United States Machado Consulting Full time
Job DescriptionJob DescriptionSalary: $45K - $55K

In support of our ongoing growth, we are looking for a Client Account Manager (CAM) to join our managed IT services team. The Client Account Manager is accountable for establishing and maintaining relationships with our clients as well as creating and presenting reports to our existing clients, while working as a team player within the Company.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be.

We’re looking for highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, apply today


Responsibilities:

  • Handle customer inquiries and complaints
  • Assist in providing information about the products and services
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Self-motivated with a strong desire to work independently or with a team
  • An empathetic person who can understand the perspective of our client’s users
  • A positive, courteous demeanor and the ability to communicate professionally under pressure
  • An inherent commitment to serving your client and passionate about delivering the highest customer service
  • Ability to thrive in a fast-paced environment
  • Confidence, self-awareness, and integrity to take ownership of your successes and failures and learn from them
  • Working knowledge and understanding of Microsoft Office products is required
  • Knowledge and experience of ConnectWise or equivalent applications a PLUS but not required

Additional Qualifications include the following:

  • Strong organizational skills
  • Ability to converse with prospects at all levels, including the executive level
  • Basic understanding of technology systems and Internet applications is preferred
  • Collaborates with client, service delivery team, project managers and coordinates status meetings with clients.
  • Strong verbal communication, networking and relationship building skills


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