Field Service Technician

4 weeks ago

Des Moines, United States Adcomm-MDU Full time
Job DescriptionJob Description

Adcomm MDU is actively seeking a dynamic Field Service Technician as a subcontractor to support our team in the Des Moines, Iowa area. The Field Service Technician Subcontractor will be responsible for for installing, maintaining, and repairing cable television, internet, and telephone services for residential and commercial customers. You will work both independently and as part of a team to ensure that all installations and repairs are completed efficiently and accurately, meeting company standards and customer expectations. This role requires a combination of technical expertise, customer service skills, and the ability to work in various weather conditions.

Responsibilities: 

  • Install cable television, internet, and telephone services according to company specifications and customer needs.
  • Set up equipment, including cable boxes, modems, routers, and telephony devices.
  • Ensure proper cable routing and connection to deliver optimal signal strength and reliability.
  • Perform routine maintenance checks on existing cable systems to identify and resolve issues proactively.
  • Diagnose and troubleshoot problems with cable services, including signal loss, connectivity issues, and equipment malfunctions.
  • Replace or repair damaged cables, connectors, amplifiers, and other components as needed.
  • Interact with customers in a professional and courteous manner, addressing their questions, concerns, and service requests.
  • Educate customers on how to use their cable services effectively and troubleshoot common issues.
  • Ensure customer satisfaction by delivering high-quality service and resolving problems promptly.
  • Document all installations, maintenance activities, and repairs accurately using company-provided systems and forms.
  • Provide detailed reports on service calls, including the nature of the problem, actions taken, and resolution status.
  • Communicate effectively with supervisors and colleagues to coordinate work schedules and share relevant information.
  • Follow industry regulations and company policies related to cable installation, maintenance, and safety standards.
  • Keep abreast of new technologies, tools, and techniques in the cable industry through ongoing training and professional development.
  • Adhere to safety protocols and guidelines to prevent accidents and injuries while working in the field.

Requirements: 

  • High school diploma or equivalent.
  • Previous experience in cable installation, telecommunications, or related field is advantageous.
  • Strong understanding of cable systems, networking concepts, and telecommunications equipment
  • Proficient in using hand and power tools for installation and repairs.
  • Excellent communication skills and customer service orientation.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to work outdoors in various weather conditions and occasional evenings or weekends.
  • Valid driver's license.

About Adcomm MDU:

Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services. 

The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets.  As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.

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