Service Dispatcher

3 months ago

Lincoln, United States Print Image Solutions, Inc. Full time
Job DescriptionJob Description

Description:  The Service Dispatcher accommodates requests for service while coordinating and optimizing the schedules for Service Technicians who perform maintenance and repairs to the Print, Copy, Scan, and Fax Equipment for our customers. Training will be provided.

 

Duties:                       

  • Answer incoming calls and emails from customers with service/repair needs and ask the proper information gathering questions to create a service call ticket

  • Enter the information into our E-Automate software

  • Assign appropriate service technician to each ticket

  • Order any necessary parts requested by technicians to complete the repair

  • Check and monitor progress of technicians/repairs throughout the day

  • Ensure service tickets have accurate call closure information, parts usage, customer meter readings and the correct bill codes for invoicing prior to finalizing 

  • Communicate and interact with customers, service technicians and other employees in a way that is courteous, positive, and professional

  • Provide a high level of customer service and follow through

 

Qualifications:

  • Minimum 2 years of experience in a fast paced, customer-oriented environment

  • Previous work experience in a dispatch or service role is ideal

  • Excellent customer service and communication skills

  • Ability to multi-task, troubleshoot and think independently

  • Basic computer skills are required and an aptitude to learn new programs

  • High School diploma is required; associate or bachelor’s degree is preferred

  • Must be able to maintain a professional attitude

  • Must be able to pass background check and drug screening

 

 Benefits:

  • Full Benefit Package Available including 401K

  • PTO

  • 8 Paid Holidays

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