Operations Manager

4 weeks ago

Kansas City, United States PCs for People Full time
Job DescriptionJob DescriptionDescription:

About the Role


The full-time Operations Manager will facilitate communication and coordinate work between technicians, warehouse staff, volunteers, and other community-based workgroups to ensure organizational goals and standards are continually met. A successful Operations Manager should be able to ensure efficient and cost-effective operations.


The goal of the Operations Manager role is to maximize efficiency while producing goods and services that effectively fulfill customer needs and to lead an efficient operation that continuously meets certification standards for R2 and NAID while also ensuring existing inventory is managed and supplied to proper sales channels in a timely manner to meet or exceed P/L targets.


Role Responsibilities


Core Responsibilities

  • Must quickly learn standard operating procedures currently in place across all PCs for People locations and ensure the smooth implementation of our business model
  • Obtain a basic understanding of personal computing technology and the ability to help employees and other stakeholders leverage than understanding to produce high quality reliable products.
  • Obtain a basic understanding of facility Management and the ability to help employees and other stakeholders leverage their understanding to be efficient and effective
  • Assist fellow managers in maintaining a high level of esprit de corps among employees and volunteers.
  • Provide support in the implementation of new processes, systems, and technologies.


Production

  • Implement and oversee the setup of, and smooth administration of the intake, warehousing and refurbishing of devices.
  • Lead the setup of the physical plant to include ensuring conveyor systems, tech stations, testing stations and inventory tracking systems are setup and functioning properly.


Order Fulfillment

  • Monitor inventory to ensure sufficient supply of equipment for daily distribution, events, and special orders. This includes monitoring desktops, laptops, monitors, keyboards, mice, power cords, monitor cables, memory, batteries, etc. Inform management team if inventory levels are low or exceedingly high.
  • Daily stock – Ensure enough desktop and laptop computers are available in every pricing category to meet daily demand.
  • Events – Coordinate with Community Impact Leads to ensure all equipment needed for an event is refurbished, packed, loaded, and delivered according to schedule.
  • Special Orders – Ensure all equipment needed for special orders and distribution partners are refurbished, packed, loaded, and delivered (when applicable) to our partners.


Material Handling

  • Support our warehouse staff in efforts to keep warehouse space organized
  • Ensure all NAID-classified equipment is being handled, processed, and reported in compliance with PCs for People’s NAID policies
  • Assist Account Manager with recycling pickups from vendors
  • Ensure accurate inventory quantities are being tracked


Volunteer & Workgroup Management

  • Maintain a schedule for volunteers and all community-based workgroups
  • Train volunteers and other workers on relevant skills and tasks
  • Ensure all PCs for People staff are providing guidance and answering questions from volunteers and workgroups
  • Track output and goals of volunteers and workgroups
  • Provide quality assurance checks on all work done by non-PCs for People workers


Compliance / Maintenance

  • Create a building maintenance schedule and ensure it is followed
  • Ensure full compliance with NAID & R2 certification is being practiced
  • Exhibit and encourage safety practices from all staff


Performance Management

  • Meet with staff regularly to discuss progress and help develop individual and department goals
  • Delegate tasks to staff, volunteers, and workgroups when necessary
  • Continually refine processes and help develop policies that help our staff, clients, and various partners achieve better outcomes


Requirements:

Desired Skills/Qualifications

  • Bachelor's degree or higher
  • 5+ years of related operations experience
  • Entrepreneurial passion and desire to assist in a new office
  • Adaptable and innovative; quickly developing and implementing solutions
  • Previous P&L management responsibilities
  • Proven technical and operational skills to implement and adapt PCs for People's model
  • Demonstrated project management abilities
  • Management and team-building experience
  • Excellent organizational skills
  • Strong communication skills, both written and oral; excellent interpersonal skills
  • Self-directed, self-motivated, strong analytical thinker
  • Must be able to obtain DOT Card



Benefits

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.


Equal Employer Opportunity.



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