Administrative Assistant

1 month ago


Hampton, United States Krapf Group Full time
Job DescriptionJob Description


POSITION SUMMARY:

This field position will dispatch and recruit drivers in accordance with contract requirements and in compliance with State and Federal regulations. Coordinate scheduling of trips from inception to completion and interviews.
           

DUTIES & RESPONSIBILITIES:

  • Support and assist the Operations Manager to provide positive representation of the Company.
  • Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
  • Interact with appropriate personnel regarding equipment, driver hours & customer issues.
  • Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice, in a non-confrontational manner.
  • Prepare computerized trip schedules for drivers detailing pickup/drop off destinations.
  • Log trips and rotation of drivers in database on trip schedules and maintain files on trips by month.
  • Communicate to school districts and schools (administrative staff) items of interest when needed.
  • Take and assist in resolution of complaints from parents, schools, transportation directors and customers.
  • Process trip changes and communicate changes to the drivers when necessary.
  • Handle changes to schedules for current week.
  • Assist recruiting team with school bus areas including call-backs, follow-up, and schedule for interviews.
  • Maintain Call Log to track inquiries and contact from applicants.
  • Performing follow-up confirmation calls to scheduled candidates the day before their interview.
  • Provide information to candidates and applicants by utilizing HR Script to give an overview of hiring process, position requirements, and expectations.
  • Ensure all paperwork is filled out accurately.
  • Maintain pre-employment tracking spreadsheets in Excel.
  • Offer or remove applicants – verbal and/or written communication.
  • Ensure timely and accurate filing/scanning of applicant and employee paperwork on an ongoing basis.
  • Provide support to applicants throughout the application and pre-employment process.
  • Act as main point of contact for walk-in applicants and inquiries.
  • Coordinate local recruitment efforts – yard sign placement, flyers on community boards, banners, etc.
  • Attend job fairs and events, as needed.
  • Perform other job-related duties to meet business objectives.
 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.·

  • Communicates effectively both oral and in written form. Obtains and then passes on information to appropriate individuals.
  • Computer literacy including knowledge of database software; Internet software; spreadsheet software and word processing software development of spreadsheets and word documents, tracking data and generating reports.
  • Ability to handle difficult situations professionally and in a non-confrontational manner.
  • Willingness to work a flexible schedule, including weekends as needed.
  • Works well as part of a team; systematically encourages and supports others.
  • At least 1 year of experience in an administrative role with office duties.
  • Customer-service oriented; positive attitude.
  • Ability to adapt to change in a fast-paced environment.
  • Excellent interpersonal skills.
  • Multi-Task: ability to effectively manage time and prioritize projects in various stages of completion.
  • Superior organizational skills.
  • Strong attention to detail.

OVERVIEW OF KRAPF BUS COMPANIES:

Krapf Bus Companies Vision: We will provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EOE

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