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Automotive Fleet Service Advisor

1 month ago

Phoenix, United States Courtesy Automotive Group Full time
Job DescriptionJob Description

As an Automotive Fleet Service Advisor, you are the person that our fleet customers look to when they need help with their vehicle. Because of this you play a large role in building relationships with our customers.  

Fleet service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility

 

Technician Specific Benefits

  • Shop equipped with the newest technology
  • Uniforms provided
  • Discounts on products and services
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • Ability to manager large customer base
  • Continued education, manufacturer hands on and web-based training
  • Clean and professional work environment
  • Competitive wages

Additional Benefits We Offer

  • Health, Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule

Responsibilities

  • Greet every customer that enters our facility with hospitality and respect
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
  • Manage the store’s workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the customer
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle customers as needed
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed.
  • Other duties as assigned.

Qualifications

  • Previous experience with fleet service is required
  • 3 years of experience required with a fleet service company
  • High school diploma or equivalent
  • Dexterity, requiring a steady hand, excellent hand-eye coordination
  • Excellent customer service skills
  • Basic computer competencies
  • Positive, friendly attitude, along with a customer service mentality
  • Enjoy working in a fast-paced environment
  • Team player with ability to collaborate with others effectively
  • Valid driver's license and clean driving record
  • Willing to submit to pre-employment drug screen and background check

 

Courtesy Chevrolet is a family owned and operated dealership group with stores in CA and AZ. Since 1955 the business has been helping families, friends and customers find the car that will best meet their needs. This is a team that strives to be number one and puts the customer first.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.