Infrastructure Engineer

1 month ago

Cedar Falls, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment. Job Title: Infrastructure EngineerLocation: Waterloo, IA, 50613 Duration: 36 Months Job Type: Contract Work Type: OnsiteShift: 1st ShiftVisa sponsorship is not available, now or in the near future, for this position. Job Description:
  • Provide onsite deskside support to the Waterloo IA location through performing the following duties
Job Duties:
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES:
  • imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information.
  • Has some breadth, depth and/or frequency of interaction with external contacts.
  • Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records:
TYPICAL EXAMPLES:
  • contact lists
  • process logs
  • problem incidence reports
  • customer information updates
  • exterior ship orders
  • inventory, maintenance or other service records
  • handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported.
  • Is responsible for resolving those problems with pre- established and documented solutions.
  • Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations.
  • Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES:
  • understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
  • Degree in an Information Technology discipline or equivalent experience.
  • High School or secondary diploma or equivalent
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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