Bilingual Collections Specialist

2 weeks ago

Saint Charles, United States FTL Finance Full time
Job DescriptionJob Description

The Collections Specialist is responsible for all phases of the collection process and must follow FTL Finance compliance and collections policies.

FTL Finance is a nationwide consumer financing company on a mission to help HVAC and home improvement contractors grow their businesses. We believe financing should be easy and accessible for everyone, and we’re constantly innovating to make that vision a reality. 

Our team lives outside of the box and fosters a trusting, supportive culture where everyone feels valued as people first. We purposefully approach relationships with our customers, partners, and each other with a spirit of cooperation, sincerity, and fun.

Would you like to be part of our success?

Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • Manage unpaid accounts to ensure timely collection by working directly with customers as well as all levels of the organization and outside collection agencies.
  • Utilize all available search resources to obtain relevant contact information for unpaid accounts.
  • Collaborate within the collections department to strategically execute collections objectives.
  • Collaborate with other collection specialists to successfully hit team metrics that include:
    • Make outbound dials of 15-20 calls per hour.
    • Maintain a certain level of Delinquency percentages and write off percentages.
  • Follow all required compliance regulations and system procedures.
  • Provide excellent customer service while resolving issues.

Competencies:

  • Achievement Focus: Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
  • Cooperation: Displays positive outlook and pleasant manner; Establishes and maintains effective relations; Exhibits tact and consideration; Offers assistance and support to co-workers; Works actively to resolve conflicts; Works cooperatively in group situations.
  • Customer Service: Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service.
  • Teamwork: Balances team and individual responsibilities; Contributes to building a positive team spirit; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests
  • Quantity: Achieves established goals. Completes work in a timely manner. Meets productivity standards. Strives to increase production. Works quickly.
  • Conflict Resolution: Confronts difficult situations. Encourages open communications. Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts.
  • Dependability: Commits to doing the best job possible. Follows instructions, and responds to management direction. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
  • Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
  • Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs.
  • Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deals with problems involving several concrete variables in standardized situations.
  • Computer Skills: Knowledge of Microsoft Excel and Word, experience with Customer Relationship Management software and Customer Information software.

Education/Experience:

Associate's degree or equivalent from a two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience. Previous experience in collections or an administrative role required with a requirement for bilingual (Spanish - English) skills.

Shift: This position has 2 shifts of 11am -7 pm and 9am -5 pm, Monday - Friday. Candidates must be willing to work between the hours of 9am -7pm.

At FTL Finance, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability - or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits, and all other privileges of employment.

  • Collections Specialist

    2 weeks ago

    Saint Charles, United States FTL Finance Full time

    Job DescriptionJob DescriptionThe Collections Specialist is responsible for all phases of the collection process and must follow FTL Finance compliance and collections policies. FTL Finance is a nationwide consumer financing company on a mission to help HVAC and home improvement contractors grow their businesses. We believe financing should be easy and...

  • Field Collections Specialist

    7 days ago

    Lake Charles, United States Vexus Fiber Full time

    **Job Title: Field Collections Specialist** At Vexus Fiber, we don’t just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and...

  • Credit Collections Specialist

    3 weeks ago

    Saint Joseph, United States LECO Corporation Full time

    Job DescriptionJob DescriptionCredit Collections Specialist For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared...

  • Customer Relations Specialist

    5 days ago

    Saint Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Billing Specialist

    2 weeks ago

    Saint Charles, United States Al's Family Construction Full time

    Job DescriptionJob DescriptionBilling Specialist (Part-Time/Full-Time)Do you thrive in a fast-paced environment and have a knack for detail?Join our growing construction company! We are searching for a detail-oriented Billing Specialist to join our team. In this role, you will be responsible for processing invoices, ensuring accurate data entry, and...

  • Collections Specialist

    3 weeks ago

    Port Saint Lucie, United States Element Medical Billing Full time

    Job DescriptionJob DescriptionJoin our team of supportive, fun, and goal-oriented people. We get things done but enjoy participating in the extras Element offers like personalized office and decoration contests for holidays, monthly birthday lunches, employee of the month and year, with bonuses, special event Holiday parties, casual work environment (jean...

  • Behavioral Health Collections Specialist

    3 days ago

    Port Saint Lucie, United States Aftermath Billing Full time

    Job DescriptionJob DescriptionJoin a fun team in a great working environment. We work hard but enjoy a relaxed work atmosphere. Our staff are valued company members and enjoy great benefits, including employer-paid health insurance. You will be a great fit for this position if you are a focused and organized collections specialist. URGENTLY...

  • Collections Representative

    3 weeks ago

    Saint Cloud, United States Jefferson Capital Systems Full time

    Job DescriptionJob DescriptionACCOUNT REPRESENTATIVE- INTERNAL RECOVERY$1,000 HIRING BONUS!!$20/hr. - Nonbilingual$21/hr. - BilingualMONTHLY BONUS!FLEXIBLE SCHEDULE - NO WEEKENDS! FULL TIME AND PART TIMELooking to jump start your career? We are recruiting talented Spanish speaking people who enjoy helping other people in difficult situations. Are you a calm,...

  • Spa Specialist

    7 days ago

    Saint Petersburg, United States Marriott International, Inc Full time

    **Additional Information** Full-Time **Job Number** 24074481 **Job Category** Spa **Location** The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Spa Specialists play an...

  • Billing Specialist

    7 days ago

    Saint Paul, United States Roots Wellness Center Full time

    Job DescriptionJob Description*Hybrid role - 2 days in office, 3 from home with possibility to move to fully remote after 90days*Job Title: Billing SpecialistReports To: HR ManagerJob Status: Part-time or Full-timeJob Location: Hybrid or RemoteHours: M-F 8am-430pmAbout RWC: At Roots Wellness Center we treat co-occurring disorders through the lens of social...

  • Collections Specialist for Mental Health/substance

    5 days ago

    Port Saint Lucie, United States Element Medical Billing Full time

    Join our team of supportive, fun and goal-oriented people. We get things done but enjoy participating in the extras Element offers like, personalized office and decoration contest for holidays, monthly birthday lunches, employee of the month and year, with bonuses, special event Holiday party, casual work environment (jean friendly), favorite T-shirt...

  • Customer Relations Specialist

    6 days ago

    St Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Maintenance Mechanic 2nd Shift

    4 hours ago

    Saint Charles, United States Global Full time

    Description Our client, a major food manufacturer has an immediate need for a Maintenance Mechanic for 2nd Shift 2nd Shift Hours: M-F 3:00 pm to 1:00 am Weekends: Possibly Paid OT and Full Benefits Hourly Rate: $30 - $35 w/a paid 30 min. lunch. **Bilingual is a plus. $1500 Sign-on Bonus Will report to: Plant Engineer. There are 3...

  • Customer Relations Specialist

    2 weeks ago

    St Charles, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Patient Account Specialist Senior

    3 days ago

    Lake Charles, United States Thomas Talent Network, LLC Full time

    Job DescriptionJob DescriptionExperience with hospital Insurance claims, follow up and denials/resolutions. Responsible for performing billing, A/R follow-up and credit balance resolution activities which result in claim payment.Patient Account Specialist Senior- Onsite Lake Charles, LA, 70601 Monday-Friday 8 hours Experience with hospital Insurance claims,...

  • Accounts Receivable Specialist

    2 weeks ago

    Saint Louis, United States Alter Trading Corp Full time

    Job DescriptionJob DescriptionAlter Trading Corporation, a 126 year old, privately held company with 70+ scrap metal processing facilities is seeking a qualified Accounts Receivable Specialist at our corporate office in St. Louis, Missouri. Alter operates scrap metal processing facilities in 9 states and trades recycled materials nationally and...

  • Maintenance Mechanic 2nd Shift

    6 days ago

    Saint Charles, United States Global Staffing Services Full time

    Job DescriptionJob DescriptionOur client, a major food manufacturer has an immediate need for a Maintenance Mechanic for 2nd Shift 2nd Shift Hours: M-F 3:00 pm to 1:00 amWeekends: PossiblyPaid OT and Full BenefitsHourly Rate: $30 - $35 w/a paid 30 min. lunch.**Bilingual is a plus.$1500 Sign-on BonusWill report to: Plant Engineer.There are 3 Maintenance...

  • it specialist

    Found in: beBee jobs US - 2 weeks ago

    Saint Inigoes Shores, Maryland, United States Department Of The Navy Full time

    Summary You will serve as an IT Specialist (SysAnalysis) in the Rapid Capability Engineering Group, Air Traffic Control & Landing Systems Division, Operational Control ATC Systems Branch of NAWCAD WEBSTER OUTLYING FIELD. DutiesYou will be responsible for tasks in the area of shore ATC systems specifically Standard Terminal Automation Replacement System...

  • Bilingual Account Manager

    5 days ago

    Saint Louis, United States Kelly Services Full time

    Job DescriptionJob DescriptionDIRECT HIRE OPPORTUNITY!Onsite in Saint Louis, Missouri!$55K-$60K- DOE +10% BonusWe are hiring for a Bilingual Customer Service Account Specialist!*MUST BE ABLE TO SPEAK FLUENT SPANISH* Daily ScopeResponsibilities include: Responsible for processing International customer orders and generating commercial invoicing documents...

  • Customer Success Specialist

    1 week ago

    Lake Charles, United States Voovio Full time

    Job DescriptionJob DescriptionAbout Voovio TechnologiesVoovio Technologies serves the biggest petrochemical, refining and manufacturing companies in the world. A growing software company with a patented technology and a Knowledge Automation platform for field operations. Thanks to Voovio, industrial manufacturing customers increase profitability with an...