Field Collections Specialist

3 weeks ago

Lake Charles, United States Vexus Fiber Full time

**Job Title: Field Collections Specialist**

At Vexus Fiber, we don’t just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and because they help us make our communities stronger. Being a part of the Vexus family offers you the opportunity to enjoy accomplishment and success in a career with true growth potential and with a company that believes in providing the training and support you need to succeed.

**Summary**:
This position will be half in the office and half in the field retrieving unreturned equipment.

This position is responsible for contacting customers to arrange payment of past due account balances to reduce non-pay disconnect churn and retrieve outstanding unreturned Vexus equipment.

**Duties and Responsibilities**:
Essential duties and responsibilities include but are not limited to those listed below:

- Contacts assigned customers on outbound calls to arrange payment of past due account balances.
- Follows credit & collections processes and procedures and negotiates payment terms within policies.
- Refers special credit arrangements, escalations, and high-level problematic accounts to Manager for resolution.
- Coordinates with other departments on credit, collections and customer issues as needed.
- Work to Retrieve Vexus customer premise equipment that is outstanding.
- Collect payments on delinquent accounts.
- Submit reports to summarize results of calls, collections, payments received.
- Performs all other duties as assigned by manager.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to add, subtract, multiply, and divide figures and amounts using whole numbers, common fractions and decimals.
- Ability to define problems, collect data, establish facts, and solve practical problems.
- Excellent communication and customer service skills
- Good analytical and problem-solving skills
- Clean driving record
- Must be capable of becoming proficient in the use of the billing system and tools used to support the customer (training provided).

**Education/Experience**:

- High School Diploma or equivalent required
- One to two years of related experience in credit and collections (preferred)

**Physical Demands/Working Conditions**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to perform computer functions and operate routine office equipment.
- Must be able to perform moderate walking
- Must be able to sit for extended periods of time.

**Benefits and Rewards**:

- Competitive medical, dental and vision insurance.
- Life and long-term disability
- A 401k plan with employer match
- Paid time off/holidays to all full-time employees
- Service discounts to enjoy all that Vexus has to offer at your home*
- Waiting period may apply

**Requirements**:

- Valid Driver’s license
- Must pass a pre-employment criminal background check
- Must pass a pre-employment drug screening

**VEXUS is an Equal Opportunity Employer

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