Executive Hotel Operations Manager
2 months ago
Job Summary:
The Assistant General Manager at Schahet Hotels is a key role that requires a high level of leadership and management skills. As a vital member of the hotel's management team, you will be responsible for ensuring that all hotel operations run smoothly and efficiently, in line with the company's brand standards and values.
Key Responsibilities:
- Team Leadership: Supervise and manage a team of hotel associates, working closely with the General Manager to ensure that all staff are motivated and performing to the highest standards.
- Guest Satisfaction: Ensure that guest satisfaction scores exceed expectations, and address any issues promptly to maintain a high level of service.
- Departmental Collaboration: Work closely with various departments, including front office, housekeeping, and food and beverage, to resolve any issues and maintain a high level of service.
- Recruitment and Training: Participate in the recruitment and training of new staff members, ensuring that they are equipped with the necessary skills and knowledge to perform their roles effectively.
- Administrative Tasks: Assist with payroll, HR, and scheduling tasks, ensuring that all administrative duties are completed efficiently and effectively.
- Property Maintenance: Conduct daily property inspections and oversee property maintenance, ensuring that the hotel is always presented in a clean and well-maintained condition.
- Sales and Marketing: Collaborate with the sales and marketing team to develop and implement effective sales and marketing strategies, to drive revenue growth and increase occupancy rates.
- Corporate Requirements: Meet all corporate requirements and deadlines, ensuring that the hotel is always in compliance with company policies and procedures.
Requirements:
- Education: A college degree in Hospitality Management or a related field is required.
- Experience: A minimum of two years' experience in hotel management is required.
Key Skills:
- Communication: Effective communication in English is essential.
- Technical Skills: Proficiency in Microsoft Office and other relevant tools is required.
- Decision Making: The ability to make strategic decisions in the absence of the General Manager is essential.
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