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Customer Service Representative

3 months ago

Fort Worth, United States Texas Health Care PLLC Full time
Job DescriptionJob Description

Responsible for providing customer service to Privia Medical Group and THC Providers, nursing and office staff

Supervision Received: Reports to Phlebotomy Supervisor, and Laboratory Medical Director

Supervision Exercised: Works with Phlebotomy, and Processing Supervisors to provide good support for these departments

Job Duties/Responsibilities:

  • Function as liaison between clinics and laboratory, providing excellent service to provider’s office, patients, and staff
  • Perform in-service with offices and clinics to demonstrate the use of Laboratory Information Systems, test orders, requisitions, and specimen labels,
  • Maintain patient confidentiality
  • Assist Phlebotomy Supervisor, Lab Director and/or billing staff with billing and collection issues
  • Attend clinic(s) staff meetings to address laboratory issues
  • Answer phones at main lab to troubleshoot problems with specimens, orders, and general complaints from offices and/or clinics
  • Checking pending and problems logs on a daily basis to fix issues related to processing, phlebotomy, or reference lab work
  • Deliver supplies when needed at offices and clinics
  • Other duties as assigned by the Phlebotomy Supervisor and Laboratory Director.


Performance Requirements and Experience:

  • High School Diploma
  • Experience in the Healthcare field preferred
  • Customer Service experience preferred
  • 1-2 years experience in a laboratory environment
  • Ability to accurately identify specimens
  • Basic computer and data entry skills
  • Strong communication skills; written and verbal
  • Ability to work independently or within a team environment
  • Well-organized and high-level attention to detail
  • Ability to sit and/or stand for extended periods of time