Bilingual (Spanish) Client Relations Specialist (242/o)

2 weeks ago

Houston, United States Denovo Review Full time $18
Job DescriptionJob Description

National, award winning plaintiff litigation firm based in Houston, TX is seeking a Bilingual (Spanish) Client Relations Specialist to join their growing team. The firm currently represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products. This is a full-time on-site role at the Houston, TX office location with a Monday through Friday schedule of 8:30am to 5pm CST.

The Client Relations Specialist position is for an individual contributor who focuses on creating exemplary customer experiences while also executing administrative duties with strong attention to detail. The firm sees clients as real people who are often dealing with very difficult circumstances and need caring and timely assistance with their cases. This role will take charge of that client’s experience and ensure each individual is treated in a way that reflects well on the firm and assures the client that their case is being managed with the utmost professionalism and care for their well-being.

Duties and Responsibilities Include:

  • Answer inbound calls from clients and welcome in-person guests
  • Schedule calls and meetings
  • Provide case status updates to clients and aid as needed with questions or requests for additional support
  • Use the firms case management software (Smart Advocate) to look up client case information, update client information, and execute other duties as directed by the supervisor of the team
  • Understand and correctly execute escalation protocol to direct clients to paralegals or attorneys as required
  • Draft and send mass client correspondence using email distribution lists
  • Send mailings and packages as required
  • Assist with the preparation of legal documents
  • Maintain paper and electronic case files
  • Backstop other team members when they are out of office or need assistance
  • Create a positive and collaborative work environment

Qualifications:

  • Must have a High School diploma or GED
  • Must be fluent in English and Spanish required
  • Must have a minimum of 1 year previous customer service experience
  • Must have excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, de-escalation of problem calls, all while maintaining professional phone etiquette
  • Must be empathetic and persuasive with a high degree of emotional intelligence
  • Must be an Independent and critical thinker, eager to identify and find creative solutions to client or business issues
  • Must have basic proficiency in Microsoft Office suite, previous experience with case management software is a plus
  • Must have a good speaking voice
  • Must be reliable, trustworthy and drama-free
  • Must be hard working and proactive
  • Must be team-oriented with ability to work well with others in a collaborative, professional work environment
  • Must have the ability to occasionally lift and/or move up to 40 pounds

Benefits:

  • Professional development in the legal industry and opportunities to advance your career.
  • Paid time off
  • Paid holidays
  • Health insurance benefits (medical, dental, vision)
  • 401K with employer match
#promote

  • Bilingual (Spanish) Client Relations Specialist (242/o)

    2 weeks ago

    Houston, United States DeNovo Staffing Full time

    National, award winning plaintiff litigation firm based in Houston, TX is seeking a Bilingual (Spanish) Client Relations Specialist to join their growing team. The firm currently represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products....

  • Spanish-Speaking Client Relations Associate

    6 days ago

    Houston, Texas, United States Percepta Full time

    At Percepta, we are dedicated to delivering exceptional service across the markets we serve. As a Bilingual Spanish Customer Support Specialist, you will play a crucial role in crafting and providing outstanding customer experiences while being part of a vibrant culture.Key Responsibilities The Bilingual Spanish Customer Support Specialist will engage with...

  • Client Relations Specialist

    2 weeks ago

    Houston, Texas, United States Rock Nelson - State Farm Agent Full time

    Job OverviewWe are looking for a dedicated and enthusiastic Client Relations Specialist to join our team at Rock Nelson - State Farm Agent. This role is essential in fostering strong customer connections within the community while promoting a range of State Farm products, including auto, home, and life insurance.Key ResponsibilitiesEngage in a...

  • Bilingual Client Support Specialist

    6 days ago

    Houston, Texas, United States GBT Foods, Inc. Full time

    Job Title: Bilingual Client Support SpecialistWe are seeking a committed Bilingual Client Support Specialist to enhance our operations. In this role, you will be instrumental in delivering exceptional customer support and contributing to the growth of our organization.Key Responsibilities:Market and promote our diverse range of products and services to both...

  • Litigation Paralegal

    3 weeks ago

    Houston, United States Denovo Review Full time $55,000

    Job DescriptionJob DescriptionAward winning Texas-based plaintiff law firm currently representing tens of thousands of clients nationwide in civil litigation and mass torts including products liability and personal injuries, among many others is looking to add an experienced litigation paralegal to their team. Ideal candidates will have a minimum of 5...

  • Litigation Paralegal

    4 weeks ago

    Houston, United States DeNovo Staffing Full time

    Award winning Texas-based plaintiff law firm currently representing tens of thousands of clients nationwide in civil litigation and mass torts including products liability and personal injuries, among many others is looking to add an experienced litigation paralegal to their team. Ideal candidates will have a minimum of 5 years' experience as a litigation...

  • Litigation Paralegal

    1 month ago

    Houston, United States DeNovo Staffing Full time

    Award winning Texas-based plaintiff law firm currently representing tens of thousands of clients nationwide in civil litigation and mass torts including products liability and personal injuries, among many others is looking to add an experienced litigation paralegal to their team. Ideal candidates will have a minimum of 5 years' experience as a litigation...

  • Probate Attorney Bilingual Spanish

    3 months ago

    Houston, United States Denovo Review Full time

    Job DescriptionJob DescriptionFast paced, national, award winning plaintiff litigation firm with a proven record of success is seeking a highly skilled and experienced Probate Attorney to join their growing Probate team. This firm has a commitment to excellence. Their management maintains a collaborative and supportive workplace while providing mentorship.As...

  • Application Fulfillment Specialist

    3 months ago

    Houston, United States Covr Financial Technologies Full time

    Job DescriptionJob DescriptionApplication Fulfillment Specialist - Bilingual Spanish or MandarinREPORTS TO: Application Fulfillment Team LeadDEPARTMENT: OperationsFLSA STATUS: Non-ExemptTRAVEL: NoneWORK SCHEDULE: Monday to Friday shifts between 7am to 8pm LOCATION: Houston, TX onsiteCOMPANY OVERVIEW:Covr Technologies is a market leading...

  • Client Relations Specialist

    6 days ago

    Houston, Texas, United States Al Johnson - State Farm Agent Full time

    Exciting Career OpportunityWe are seeking a motivated and professional individual to become a vital part of our team at Al Johnson - State Farm Agent. In this role, you will be instrumental in fostering customer relationships within the community, with a focus on advocating for a variety of State Farm insurance offerings, including auto, home, and life...

  • Bilingual Spanish-English Translator

    1 week ago

    Houston, Texas, United States Life Enhancement Services Full time

    Job OverviewPosition: Contractor Translator - Spanish to EnglishLife Enhancement Services is in search of a proficient and experienced contractor translator to deliver real-time translation services for our Spanish-speaking clientele. The ideal candidate will possess native or bilingual fluency in Spanish and English, along with exceptional written and...

  • Client Relations Specialist

    6 days ago

    Houston, Texas, United States McLaurin Insurance Services Full time

    Position OverviewMcLaurin Insurance Services is seeking a dedicated individual to enhance our exceptional customer support division. This full-time role focuses on sales and service, where the Customer Service Representative will play a crucial role in delivering outstanding client experiences. The ideal candidate will engage with existing clients, promote...

  • Bilingual Client Support Specialist

    6 days ago

    Houston, Texas, United States The Sherwin-Williams Company Full time

    Position Overview:As a Bilingual Customer Service Specialist, you will engage with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. This role demands a commitment to resolving customer issues promptly while ensuring the highest level of client...

  • Client Relations Specialist

    2 weeks ago

    Houston, Texas, United States Al Johnson - State Farm Agent Full time

    Exciting Career OpportunityWe are seeking a motivated and professional individual to become a key member of our team at Al Johnson - State Farm Agent. In this role, you will be instrumental in fostering customer relationships within the community, with a focus on advocating for a variety of State Farm insurance offerings, including auto, home, and life...

  • Client Relations and Collections Specialist

    6 days ago

    Houston, Texas, United States Poconnor Full time

    Poconnor is actively looking for a Client Relations and Collections Specialist. In this role, you will play a vital part in delivering outstanding support to our diverse clientele.Key Responsibilities:Initiate communication with clients to outline our service offeringsManage both incoming and outgoing callsFacilitate payment processing and address any...

  • Client Relations Specialist

    2 weeks ago

    Houston, Texas, United States New York Life - Houston General Office Full time

    Job OverviewAre you passionate about engaging with individuals, building relationships, and providing assistance? If so, the Client Relations Specialist role at our organization may be the perfect opportunity for you. In this position, you will be tasked with addressing customer inquiries, resolving service challenges, and ensuring an outstanding client...

  • Senior Client Relations Specialist

    2 weeks ago

    Houston, Texas, United States BASF Corporation Full time

    Now hiring Senior Client Relations SpecialistPosition OverviewWe are seeking a dedicated Senior Client Relations Specialist to enhance our Customer Care team. This role is pivotal in fostering strong relationships with our esteemed clientele.About BASFBASF's Petrochemical division stands at the forefront of our global value creation, serving as the core of...

  • Agency Sales Coordinator Bilingual English/Spanish

    3 weeks ago

    Houston, United States Combined, a Chubb Company Full time

    The Agency Coordinator (AC) Bilingual English/Spanish is primarily responsible for prospecting new customers independently and meeting with current customers to sell Insurance products within a specific geographic area and to support the delivery of sales objectives for the assigned area.The Agency Coordinator is also responsible for helping in the...

  • Agency Sales Coordinator Bilingual English/Spanish

    3 weeks ago

    Houston, United States Combined, a Chubb Company Full time

    The Agency Coordinator (AC) Bilingual English/Spanish is primarily responsible for prospecting new customers independently and meeting with current customers to sell Insurance products within a specific geographic area and to support the delivery of sales objectives for the assigned area.The Agency Coordinator is also responsible for helping in the...

  • Client Relations Specialist

    6 days ago

    Houston, Texas, United States Tamara Thompson - State Farm Agent Full time

    Become a Part of Our Dynamic TeamWe are seeking an enthusiastic Insurance Account Representative to join the dedicated team at Tamara Thompson - State Farm Agent. In this role, you will be instrumental in fostering robust client relationships and advocating for our diverse range of insurance solutions. If you thrive in a sales-driven atmosphere and are...