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Records and Demands Supervisor

2 months ago

Houston, United States AK Law Firm Full time $70,000 - $75,000
Job DescriptionJob DescriptionSign on Bonus Offered 

At the AK Law Firm, Injury Lawyers, a Houston based Personal Injury firm, we provide exceptional legal representation for those who have been injured due to the negligence of others. Our commitment to our clients’ needs and a reputation for excellence as respected trial attorneys enable us to provide the service our clients deserve in their time of need. We are seeking a dedicated Medical Records & Demands Supervisor to join our team. The ideal candidate will be responsible for providing support and assistance to clients in the Medical Records & Demand department, ensuring their needs are met effectively and efficiently. The Medical Records Supervisor will manage a team of five, and should have strong leadership, communication, and delegation skills.  

Responsibilities

MEDICAL RECORDS& BILLING REQUESTS

- Write medical providers to request records and bills.
- Communicate to case managers through Filevine about what records/bills have been requested and what records/bills have been received.
- Organize medical records when received.
- Review records and bills for relatedness, discrepancies, high billing, etc.
- Order films of broken bones, head trauma, herniated discs.
- Submit and follow up on HIPAA-compliant medical records and bill requests to the client’s treatment providers
- Paper requests via electronic fax
- Electronic requests via e-mail and online patient portals.
- Track and update the status of client medical releases as required.
- Assist in the various facets of case work relevant to medical records and billing.
- Clarify treatment providers/days/locations.

MEDICAL BALANCE UPDATES

- Verify all outstanding balances for client treatment with their providers.
- If applicable, ensure clients are using their health insurance and that providers are submitting the bills to the insurance company.
- Direct providers to submit billing to appropriate party, whether health insurance or medical payments coverage.
- Track balance information in client’s Filevine file, and update/alert the case managers on important treatment/balance information.

Knowledge, Skills and Abilities Required
  • At least 5 years recent leadership experience, preferably managing or leading professionals in a personal injury firm
  • Knowledge of the Texas Rules of Civil Procedure, civil subpoenas, and HIPAA is a must.
  • Exposure to medical terminology
  • Strong organizational and delegation’s skills
  • Excellent communication skills and positive attitude
  • Must be collaborative – team player (Experience partnering with multiple departments)
  • Strong critical thinking and problem-solving skills
  • Experience in the Pre-litigations support or records retrieval industry preferred
  • Proficiency in computer applications and typing is a must.
  • Proficiency in Microsoft Office
  • Experience with Filnevine and Salesforce software is a plus
  • Excellent time management and organizational abilities

Education & Certification
  • High School Diploma
  • An associate’s degree in healthcare administration or business administration is preferred.
  • A minimum of 3-5 years' experience in the same role, related field in a law firm setting is required.
Benefits:
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

At the AK Law Firm, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

The AK Law Firm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The AK Law Firm Equal Opportunity/Affirmative Action Employer is dedicated to a policy of compliance with all federal, state and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the American with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

Equal Opportunity Statement
The AK Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

 

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