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Bilingual Customer Service
3 months ago
Rick Buckner - State Farm Agency, located in Albuquerque, NM is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service / Sales Representative. This is a position focused on Customer Service and sales for a well-established State Farm Agent. Insurance experience is not required we will train the right person with the right skill set
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service / Sales Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
- Answer phones and greet clients.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
You will receive:
- Hourly pay plus bonus
- Paid time off (vacation and personal/sick days)
- Flexible schedule
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements
- Bilingual (Spanish/English)
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
- Property Casualty license (must be able to obtain within 30 days)
- Life and Health license (must be able to obtain within 30 days)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
