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Customer Relations Representative

4 months ago

Arnold, United States Scott Timmerwilke - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Scott Timmerwilke - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

BENEFITS:
  • Salary plus commission/bonus
  • Optional 4 Day Work Week
  • 75% of Health Insurance Paid
  • 401K Roth
  • Life Insurance and Disability Insurance Paid
  • Annual bonus
  • PTO
  • Growth potential/Opportunity for advancement within my office
  • Valuable career-building experience
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Able to Obtain Property and Casualty license
  • Comfortable communicating via phone, text and email