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Technical Support Lead
2 months ago
Join us on our mission—and build a career you can trust.
Accertify is growing, and we are looking to add a Technical Support Lead to our global fraud-fighting team.
How will you make an impact in this role?
The Technical Support Lead will closely collaborate with clients to comprehend e-commerce fraud and chargeback challenges. This role provides the opportunity to configure Accertify products with clients to achieve optimal outcomes.
Essential Duties and Responsibilities:
- Provide technical support and perform configuration tasks for Accertify client's Fraud and Chargeback functionalities
- Troubleshoot client issues connecting to our systems, monitor for system alerts, and contact clients when interruptions in their data feed are impacted
- Develop and deploy fraud transaction screening rules and methodologies
- Develop additional tactics and other procedures to diminish customers’ risk
- Work with clients to identify new features and functionality for Interceptas
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adapt new approaches and features as needed
- Excellent communication/written skills as well as a dynamic and energetic approach to problem-solving to further a best-in-class customer experience
- Prior experience working directly with customers
- Experience with technical troubleshooting of an application
- Technical Skills in data manipulation
- Knowledge of SQL, JSON, and XML is a plus
- Experience working with SAAS (software as a service) systems
- Previous experience in fraud prevention and detection
- Reports to: Application Technology & Support Director
- Location: 2 Pierce Place, Suite 900, Itasca, IL 60143
Workplace Flexibility: Hybrid (3 days in-office per week) - Visa Sponsorship: employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.
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