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Appliance Repair Customer Service Specialist

2 months ago

Springdale, United States A-Tech Appliance Service Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. Youll enjoy working with our office team. Oh, and did we mention no nights or weekends
Your Responsibilities as a Customer Service Representative
As Customer Service Representative, you are the key component in providing excellent customer service by creating world class customer service experiences for customers with appliances that need repaired.
Primary responsibilities:
Answer incoming calls while empathizing with the customer.
Respond to customer emails, texts, & calls for service.
Schedule in-home service appointments with one of our trained appliance repair technicians.
Effectively communicate with customers.
Order parts to ensure efficient use of company materials.
Enter data into the company software

To Succeed in this Role as a Customer Service Representative, Heres What You Need:
Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.
Problem Solving: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.
Efficiency: In order to respond to all of our customers needs for the day, youll need to be efficient with your time and able to excel in a fast-paced office environment.
Punctuality and Reliability: Our customers are anxiously waiting for your help To deliver a great experience, you need to be available and show up on time.
Pride in the Details: If you value attention to detail in completing customer information and reports, youll fit right in.

Fun Team Environment: We stand by our culture and build our team with people that love what they do.
If you enjoy taking care of customers, are awesome at problem solving, and want to work in an office environment, a career at A-Tech Appliance as Customer Service Representative could be your future

** Currently only accepting applications for potential candidates with prior experience working in the service industry.**

We are actively interviewing for this position - Apply today and our hiring manager will follow up