Senior Customer Service

3 weeks ago

Springdale, United States Tyson Foods Inc. Full time
Internal Management & Management Support Applicants:

Automatic notification to your current manager will be initiated upon selection for interview. This applies to all current P or M level candidates.

Relocation Assistance Eligible:
Yes

Referral Payout Eligible:
No

Continue growing with our family.

Our team members make it happen. If you want to continue to grow in a new role internally and see a position that looks right for you, we encourage you to apply

Thanks for your commitment to Tyson Foods.

Management Level:
P3

Job Purpose/Summary:

The Senior Customer Service & Logistics Export Specialist has primary responsibility for managing the relationship between the international customer and the Supply Chain with respect to their assigned geographies. This process begins with the placement of an order and continues to receipt of final payment for that order. The Senior Customer Service & Logistics Export Specialist manages this relationship by: a) becoming intimately familiar with the region regulations, documentation requirements, in-country sales organization, customer's organization, product needs, processes, and procedures; b) analyzing historical data and account trends; and c) partnering with the Sales team to provide the highest level of customer service to all accounts. This information is then used to design efficient, cost-effective, and reliable business solutions for the international customer and Tyson Foods.

Essential Duties and Responsibilities:

Serves as the primary contact between Tyson Foods Supply Chain and the assigned external customer(s) by geography, responsible for all aspects of the relationship including receipt of customer orders as well as prompt resolution of any issues which may arise throughout the order to cash cycle; works to strengthen Tyson Foods' relationship with international customers through effective communication of order status, product availability, substitute product options, and logistics processes; facilitation and support for the delivery of required documentation, inspections and letters of credit; establishes and maintains positive, effective relationships with key internal and external contacts; ensures product, documentation and country regulation adherence; utilizes SAP order management system to process customer orders and to monitor compliance of all assigned accounts; maintains knowledge of all internal Tyson Foods policies, procedures and software applications; maintains knowledge of external customer's organizational structure, procedures and all other pertinent information; utilizes available resources to identify cost effective, supply chain efficiencies to best service the needs of Tyson Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the order-to-cash cycle, Tyson Foods relationship with its customers and/or accurate delivery of products to external customers.

Requirements:

Education/Certifications: Bachelor's degree or equivalent work experience

Experience: 1- 3 years business experience

Computer Skills: Proficient with MS Office applications required; SAP skills preferred

Communication Skills: Strong listening and communication skills with an ability to adapt to cultural and language differences. Strong written, oral, and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

Special Skills: Organized, detail-oriented, problem solver. Knowledge of international business and trade requirements. Knowledge of ingredient restrictions, shelf-life requirements, export documentation requirements and formats specific to region.

Supervisory: None

Travel: The position requires domestic travel for customer meetings; normal travel is approximately 2-3 times per year

Work Shift:
1ST SHIFT (United States of America)

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.

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