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Customer Project Coordinator

3 months ago

Wenatchee, United States Native Network, Inc Full time
Job DescriptionJob Description

Native Network works with Native American Organizations nationwide to assist with all facets of their broadband development. Our team has telecom expertise to assist no matter where our customers are on their journey. Our Customer Project Coordinator owns the primary relationship with our tribal customers, functioning as the primary contact and the quarterback to complex, multi-year telecom infrastructure and operational projects. An interested candidate must have exceptional communication skills with the ability to see the big picture and project manage all the task level details, ensuring a positive outcome.

The Customer Project Coordinator will be responsible for managing key customer relationship and telecommunications projects, ensuring their needs are met and exceeded. This role requires a balance of project management skills, strong writing capabilities, and the ability to foster and maintain positive customer relationships. The ideal candidate will be detail-oriented, proactive, and committed to delivering excellent customer service.

Requirements

KEY RESPONSIBILITIES:

  1. Account Management:
  • Serve as the primary point of contact for assigned customer accounts.
  • Develop and maintain strong relationships with key stakeholders.
  • Understand customer needs and provide tailored solutions to meet their objectives.
  • Project Management:
    • Plan and manage projects for customer accounts from inception to completion.
    • Facilitate weekly customer meetings.
    • Coordinate with internal teams to ensure timely and successful delivery of project deliverables.
    • Track project progress, identify potential issues, and implement solutions.
  • Customer Communication:
    • Craft clear, engaging, and professional communication for customer interactions, including emails, reports, and proposals.
    • Ensure all written communication aligns with the company’s brand voice and standards.
    • Create and deliver presentations and reports to customers as needed.

  1. Customer Advocacy:
  • Act as the voice of the customer within the company, advocating for their needs and priorities.
  • Gather and analyze customer feedback to drive continuous improvement in products and services.
Problem Resolution:
  • Address and resolve any issues or concerns raised by customers promptly and effectively.
  • Work collaboratively with internal teams to ensure satisfactory resolution and maintain customer satisfaction.
Performance Monitoring:
  • Monitor account performance, including customer satisfaction, retention, and growth metrics
  • Prepare regular reports on account activities and performance for internal review

QUALIFICATIONS:

  • Bachelor’s degree in Business, Communications, Project Management, or a related field.
  • Proven skills in customer account management, project management, and writing.
  • Excellent written and verbal communication skills with a keen attention to detail.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Ability to build and maintain positive relationships with customers.
  • Analytical skills to interpret customer data and feedback.
  • Academic and/or technical writing experience.

Preferred Qualifications:

  • Experience in a customer-facing role within the telecommunications industry.
  • Knowledge of customer relationship management best practices.
  • Experience in project management.

Benefits

Paid leave, medical stipend, dental, short, long, life and 401k