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Dispute Resolution Specialist

3 months ago

Burnsville, United States Better Business Bureau of Minnesota Full time
Job DescriptionJob DescriptionDescription:

Better Business Bureau of Minnesota & North Dakota


BBB is an international non-profit network consisting of more than 100 BBBs across North America. BBB is one of the most recognized and trusted brands in the nation. BBB of Minnesota and North Dakota is supported by more than 6,600 Accredited Business, all of whom share BBB’s vision for an ethical marketplace where buyers and sellers trust each other.

BBB is more relevant than ever For more than 100 years, our nonprofit organization has helped consumers find businesses, brands, and charities they can trust. We provide unbiased marketplace support, lift up consumer voices, champion ethical business practices, and provide community education.


We are currently seeking a versatile, energetic, and integrity driven Dispute Resolution Specialist to join our Operations team in our Burnsville, MN office.


When you join the team at Better Business Bureau, you can expect a culture that is future focused, supportive, and highly collaborative. Our employees share in BBB’s vision and are passionate about the work we do. We encourage each other to embody BBB’s mission of building trust, integrity, and ethics. We value innovation, a continual learner mindset and hard work. We value diversity and inclusion. We make space for opportunities to recharge and cultivate deeper relationships among colleagues thanks to our Wellness Committee and Fun Patrol initiatives.


Position Summary


The position provides a forum for counseling between consumers and businesses and provides resources for the general public to acquire basic consumer and business information.


Primary Duties and Responsibilities


Core duties include, but are not limited to:

  • Processing incoming complaints from general public
  • Follow-up contact with consumers and/or businesses
  • Processing of consumer reviews
  • Perform file reviews on companies to track patterns of complaints as needed
  • Data entry into organization system
Requirements:

Experience, Skills and Abilities


High School Diploma or completion of GED

1+ year’s prior experience in an office setting with general office duties and responsibilities.

Strong verbal communication skills with clear, easily heard, and understandable telephone voice.

Strong written communication skills with ability to respond to e-mail inquiries using proper sentence structure, grammar, and language rules.

Strong customer service orientation and interpersonal skills, with excellent problem solving and conflict resolution skills.

Demonstrated ability to effectively interact with a wide range of individuals.

Ability to work effectively in a team environment.

Self-starter, willing to take on additional assignments that may be outside of typical job duties.

Strong organizational skills and ability to effectively multi-task.

Proficient use of Microsoft Office, with demonstrated capability in Word, Excel, and Outlook.

Bi-lingual skills will receive priority consideration.


Benefits summary:


Health & dental package

Life Insurance, Short-Term and Long-Term Disability

401(k) and Employer Match & Safe Harbor Contributions

Paid time off (12 days off first year of employment, increased to 18 after 2nd year)

Paid Holiday schedule

Floating Holiday

Early-off paid “Fun Fridays” in summer months

Wellness Room with massage chair, weights and walking work-stations

Positive and Engaging work culture

Professional development opportunities

Free parking and convenient location: Burnsville, MN (near I-35 and Hwy 13)

BBB is an equal opportunity employer


BBB recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. BBB is committed to attracting and retaining employees with varying identities and backgrounds.

BBB provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.