Administrative Assistant

3 days ago

Jessup, United States A Brighter Day Behavioral Health Center Full time
Job DescriptionJob DescriptionSalary: $20/hour

A Brighter Day Behavioral Health Center is an Outpatient Substance Use Disorder (SUD) Program offering drug & alcohol education as well as individual, group, and intensive outpatient treatment to individuals who are recommended to receive these services in efforts of promoting sustained recovery. A Brighter Day Behavioral Health Center’s Administrative Assistant assists the Clinical Director with administrative operational tasks to promote a high standard of care and foster a positive patient experience.  


Principal Responsibilities and Tasks
The responsibilities listed below are intended to provide insight into the Program Assistant’s general scope of practice. This is not an exhaustive list of job duties performed by employees functioning within this role.


  • Serve as the initial contact within the agency, greeting patients, families, stakeholders, and other visitors in a friendly, courteous, professional manner
  • Create a safe environment consistent with A Brighter Day Behavioral Health Center’s trauma-focused program model
  • Maintain a welcoming, clean, and presentable lobby and entryway area
  • Receive, direct, and resolve all incoming calls appropriately and efficiently
  • Schedule patient appointments
  • Develop and maintain accurate patient electronic health records (EHR)
  • Schedule reminder calls/texts/emails for all appointments in patients’ EHR
  • Verify each patient’s identity and demographic information at the time appointments
  • Verify patient insurance information to ensure proper preparation of the medical record and claims submission prior to the time of appointment
  • Conduct monthly Client & Employee Satisfaction Surveys
  • Develop monthly newsletter
  • Participate in all team/leadership/executive meetings, recording and distributing minutes
  • Provides support to clinical staff as needed
  • Maintains a regulatory/compliance environment by following organizational policies and procedures to ensure compliance to state, local, and federal standards and regulations
  • Respect the integrity and confidentiality of patients and program staff


Education and Experience

  • High School Diploma with work experience; Associates Degree preferred
  • Experience in mental health/addictions field highly preferred
  • Must be proficient in multitasking

Requirements and Skills

  • Proficiency with Microsoft office programs including Word, Excel & PowerPoint
  • Excellent organizational skills
  • Excellent written and verbal communication skills
  • Ability to work effectively with individuals from diverse ethnic, cultural, and socioeconomic backgrounds


A Brighter Day Behavioral Health Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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