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Customer Service Representative

4 months ago

Piscataway, United States FSTONE Technologies Full time
Job DescriptionJob Description

FSTONE Technologies is looking for a customer service representative to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system


 

About FSTONE Technologies : Founded in 2001, FSTONE Technologies offers IT services worldwide. FSTONE Technologies services include Technology Consulting, Business Consulting, Workforce Solutions, IT Staff Augmentation, Client Services, and Outsourcing Services. FSTONE Technologies is headquartered in Piscataway, New Jersey.

FSTONE Technologies is a HR & Staffing, Business Services organization dedicated to [At FSTONE, we strive to deliver value through the combination of right people, processes, technologies and program management solutions. Our methods include- applying domain expertise in specific industry segments, utilizing a highly skilled technological workforce, leveraging a proven global delivery model that offers onsite, offsite and offshore development options, implementing quality processes and methodologies and yet, staying cost-effective. All in all, our expertise lies in providing trained and committed minds to help meet your business objectives, irrespective of the stage your business is in.].

Our employees enjoy a work culture that promotes [This problem-solving approach has not only earned us the unwavering confidence of our global clientele but has also given us the stature of consistently being rated one of the fastest growing IT companies nationally.].

[FSTONE Technologies] benefits include [health, dental, life].

Employees can also take advantage of [AD&D insurance, employee wellness and 401k plans].

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