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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at One Call Concepts, Inc. as a Customer Service Representative - Excavation Support. In this role, you will be responsible for providing exceptional customer service and support to our clients through inbound calls, web tickets, and web chat requests.
Key Responsibilities- Answer incoming calls and assist customers with locate requests and resolve customer inquiries
- Process web tickets and respond to web chat requests in a timely and efficient manner
- Monitor electronic interfaces and call out backup messages as necessary to ensure seamless communication
- Present and discuss our company's products and services to customers, highlighting their benefits and value
- Perform other duties as assigned by management to support the team's goals and objectives
- Accurate data entry of at least 35 words per minute
- Ability to work independently in a high-volume, detail-oriented environment with minimal supervision
- Strong customer service skills, with a focus on providing exceptional service and support to our clients
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
- Ability to prioritize work and multitask, with a focus on meeting deadlines and delivering results
- Consistent attendance and stable work history, with a commitment to maintaining a professional image and work ethic
- Ability to work and adapt to a dynamic professional environment, with a focus on continuous learning and improvement
- Consistently meets or exceeds key performance indicators (KPIs) and team goals
We offer a comprehensive benefits package, including health, dental, prescription, and life insurance, paid vacation and holidays, and a 401(k) program. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.
