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Customer Service Representative

2 months ago

Piscataway, New Jersey, United States One Call Concepts Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at One Call Concepts. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound calls, web tickets, and web chat requests.

Key Responsibilities
  • Answer incoming calls and assist customers with locate requests and resolve customer inquiries
  • Process web tickets and respond to web chat requests in a timely and efficient manner
  • Monitor EIs and call out backup messages as necessary to ensure seamless customer service
  • Present and discuss our company's products and services to customers, highlighting their benefits and features
  • Perform other duties as assigned by management to support the team's goals and objectives
Requirements
  • Minimum accurate data entry speed of 35 wpm
  • Ability to work independently in a high-volume, detail-oriented environment
  • Strong customer service skills, with a focus on providing exceptional service and support
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
  • Ability to prioritize work and multitask, with a focus on meeting deadlines and delivering results
  • Consistent attendance and stable work history, with a commitment to maintaining a professional image
  • Ability to work and adapt to a dynamic professional environment, with a focus on continuous learning and improvement
  • Consistently meets or exceeds key performance indicators (KPIs)
Benefits

We offer a comprehensive benefits package, including health, dental, prescription, and life insurance, paid vacation and holidays, and a 401K program. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application by completing the form HERE and the application HERE.